An exploration of tourism related labour conditions: the case of tour guides in Tanzania

Melubo, Kokel; Buzinde, Christine N.

doi:10.1080/13032917.2016.1224976

Cited by 13 publications

(21 citation statements)

References 18 publications

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“…The medical insurance for tour guides is insufficient came as the third challenge according to experts (M= 4.17 and SD= .799); whereas tour guides referred to their fees as inappropriate(M= 4.65 and SD= .882). These results are compatible withMelubo and Buzinde (2016) who disclosed that low salaries, inappropriate training and poor health insurance coverage are the main challenges faced by tour…”

supporting

confidence: 89%

“…Tour guides always work under great pressure, they are required to have many competencies, personal, communication and negotiation skills as well as to be able to communicate information in an interesting and interpretive way; at the same time maintain good relations with employers and tourists, they have also to adhere to rules, laws and regulations of the country to ensure they continue to work (Prakash et al, 2010b). Tour guides face many challenges and difficulties due to their profession conditions that can be detailed as follows: 1-Seasonality, part-time work and casual employment conditions that greatly and negatively affect the amount of work and available income; 2-Freelance nature and self-employed 3-Unsocial working hours; 4-Low and minimal wages as well as inadequate and difficult working conditions (Nyahunzvi and Njerekai, 2013;Melubo and Buzinde, 2016;Ababneh, 2017;Melia, 2017;Shidende, 2019). Information Technology (IT) could be another challenge for tour guides, it could reduce/ minimize tourists' need for a guide because of the countless mobile apps and websites related to tourism and travel (Melia, 2017).…”

Section: Challenges Facing Tour Guidementioning

confidence: 99%

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Challenges Facing Tour Guide Profession and their Impacts on the Egyptian Guides performance

Kafy

2021

Journal of Association of Arab Universities for Tourism and Hos

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Tour guides have important roles in the tourism industry, but they face many problems and challenges that may adversely affect their performance and this might affect negatively the tourists' satisfaction and experience. Therefore, it is important to focus on these challenges and difficulties and try to find actual and realistic solutions to them. The current research aims at exploring the different challenges and problems facing tour guides in Egypt. Within this context, two online questionnaire forms were distributed to Egyptian tour guides and experts in the tourism and guidance field (May 2020 to July 2020). It was concluded that different challenges face tour guides in Egypt such as: terrorism, crises and disasters, which greatly impact the tour guide profession; moreover, according to Law No. 121 of the year 1983 concerning tour guides, they are not allowed to combine more than one job as well as some persons practice the tour guide profession without a license, which negatively affects the Egyptian tour guide's image. The research reached a set of recommendations to improve the working conditions of tour guides in Egypt.

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supporting

confidence: 89%

Section: Challenges Facing Tour Guidementioning

confidence: 99%

Challenges Facing Tour Guide Profession and their Impacts on the Egyptian Guides performance

Kafy

2021

Journal of Association of Arab Universities for Tourism and Hos

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“…Kilimanjaro Mountain is chosen because of its beauty as a symbol of Tanzania and one of Africa's Seven Wonders of the World (Melubo, 2015). In comparison to other mountains in the region, Kilimanjaro Mountain accommodates a relatively large number of mountain porters and mountain guides, but also many porters and guides association offices are located nearby this mountain around Moshi Municipality (Melubo & Buzinde, 2016) Now to get an understanding of the ways that porters and guides used to survive the COVID-19 pandemic economic impact, it was appropriate to consider conducting a qualitative study (Melubo & Kisasembe, 2020). Interviews were conducted with guides and porters between January to June 2021 before the reopening of the borders for travelling (Cleth, 2015).…”

Section: Methodsmentioning

confidence: 99%

“…Therefore, there are a number of people employed directly to take and escort these visitors to the top. They are famously known as porters and mountain guides who make their living through taking tourists to these beautiful adventures (Melubo & Buzinde, 2016).…”

Section: Introductionmentioning

confidence: 99%

Surviving Amidst COVID-19 Economic Impacts in Tanzania: Learning from Porters and Guides at Kilimanjaro National Park

2021

ITHJ

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In Tanzania, tourism industry employed about one million people which is 11.2 percent of total work force in Tanzania. This is due to the fact that Tanzanian is having many distinct natural features that attract tourists such as Kilimanjaro Mountain which is the roof of Africa. Among those one million jobs in tourism industry, porters and guides of Mount Kilimanjaro are included. COVID-19 has impacted tourism industry negatively to the point that the industry was shut down in 2020 and all jobs and employment were cut off. Among the most affected groups are porters and guides in Mount Kilimanjaro their jobs are temporary and depend on seasons. This study sought to explore the economic impact caused by COVID-19 pandemic to porters and guides and the strategies that they used to survive amidst the difficult period of COVID-19 to make a living and fulfill their family’s basic needs. Learning from these porters and guides the study revealed the major negative economic impact they faced was reduction in the individual and family income caused by decrease in the number of visitors due to COVID-19 pandemic. The study further revealed that, there are number of aspects that made them survive amidst COVID-19 pandemic such personal saving, gifts and grants from once served tourists, subsistence allowances from their employers and engaging in other income generating activities such as subsistence small scale farming, sedentary livestock keeping, seeking for alternative employment and engaging in small business and entrepreneurship. The study recommends that porters and guides have to develop some plans that can make them well prepared to cope up with the negative economic impacts that will be caused by any other disasters to the industry in future time. Keywords: COVID-19, Economic Impacts, Porters, Guides

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“…to the poor social welfare conditions and insufficient financial recognition that their career entails (Ap & Wong, 2001;Mak et al, 2011;Mckenzie & Kerr, 2013;Melubo & Buzinde, 2016;Min, 2014). Although this broad depiction may suffice to justify the tour guides' low professional satisfaction, it is important to mention other factors that contribute to the disadvantageous employment condition of this category of workers.…”

Section: Challenges In Managing Peripheral Workers Within Diverse Environments Eleni Michopoulou and Claudia Melpignanomentioning

confidence: 99%

Challenges in Managing Peripheral Workers Within Diverse Environments

Michopoulou¹,

Melpignano²

2019

Event Management

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This article explores the HR issues that tour operators experience in the planning, coordination, and management of tours revolving around cycling events. It does so by using a tour operator based in the UK as a case study and by deploying a qualitative ethnographic approach. This methodology was deemed as the most fitting to enable an in-depth and rich analysis of the issues that characterize the complex management of core (office-based employees) and peripheral workers (tour guides on the event site). Not only do the different operations, time frames, environments, and activities within which the employees operate result in the company's workforce division into two distinctive groups, but they also determine low levels of professional satisfaction and motivation among the tour guides. Investigating the stances held by the company's employees in relation to the difficulties encountered in the workplace is necessary to develop a strategy that allows for retaining peripheral workers, for creating synergy between the two different teams, and consequently for ensuring the achievement of the organization's goals and objectives. The findings highlight how the adoption of HR practices that aim at enhancing the company's internal marketing would entail an optimistic shift in the tour guides' perception of their position within the company, resulting in improved product delivery and reduced absenteeism, burnout, and turnover challenges.

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An exploration of tourism related labour conditions: the case of tour guides in Tanzania

Cited by 13 publications

References 18 publications

Challenges Facing Tour Guide Profession and their Impacts on the Egyptian Guides performance

Challenges Facing Tour Guide Profession and their Impacts on the Egyptian Guides performance

Surviving Amidst COVID-19 Economic Impacts in Tanzania: Learning from Porters and Guides at Kilimanjaro National Park

Challenges in Managing Peripheral Workers Within Diverse Environments

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