“…2.Literature and research need 2.1 Servicescape studies Introduced by Kotler (1973) as "atmospherics" to stress the significance of "environment" in service delivery, and developed notably by Bitner (1992) linking physical attributes of servicescapes to consumer and employee responses, multiple studies in marketing have examined various visual, auditory and olfactory aesthetics aspects of servicescapes (see Roschk et al, 2017, for meta-analysis/review). Servicescape visual stimuli studies have explored influence of individual aspects such as color (Kim et al, 2020;Lee et al, 2018), lighting (Laski et al, 2020;Lin, 2004), interior layout/design (Demoulin and Willems, 2019;Orth and Wirtz, 2014), shape (Liu et al, 2018) and overall aesthetics (Lin, 2016), on positive consumer responses. Researchers have also explored role of holistic aesthetics in specific contexts like hotelscape (Alfakhri et al, 2018), and contradiction between servicescape and product properties (Lunardo et al, 2016).…”