2009
DOI: 10.1111/j.1083-6101.2009.01472.x
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An Exploratory Study of Trust Dynamics in Work-Oriented Virtual Teams

Abstract: This study explores trust development and maintenance in temporary, work-oriented virtual teams, and examines the effect of trust on communication and cohesiveness. Results suggest that for work-oriented virtual teams formed on a temporary basis, members swiftly develop calculus-based trust in order to assess the outcomes and costs of maintaining team relationships. Members also rely on prior knowledge to determine other members' competence so that they can make predictions about one another's behaviors. Thus,… Show more

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Cited by 44 publications
(39 citation statements)
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“…Based on prior research (McAllister 1995;Webber 2008;Kuo and Yu 2009) we anticipate that cognition-based trust will be the first to develop as team members base it on task relevant information exchanged. As team members work together and cognition-based trust continues to grow, affect-based trust will emerge based on the established cognition-based trust, and the exchange of relational information.…”
Section: Trust Development In a Virtual Environment-a Proposed Model mentioning
confidence: 99%
“…Based on prior research (McAllister 1995;Webber 2008;Kuo and Yu 2009) we anticipate that cognition-based trust will be the first to develop as team members base it on task relevant information exchanged. As team members work together and cognition-based trust continues to grow, affect-based trust will emerge based on the established cognition-based trust, and the exchange of relational information.…”
Section: Trust Development In a Virtual Environment-a Proposed Model mentioning
confidence: 99%
“…• Feedback and intense communication: high-trust teams display intense communication and feedback about team members' work (Jarvenpaa et al, 1998;Rusman et al, 2010;Kuo and Yu, 2009). …”
Section: Trust Evidencementioning
confidence: 99%
“…• High Performance: trust is positively related with team cohesion (Kuo and Yu, 2009), commitment, satisfaction and performance (Mitchell and Zigurs, 2009). …”
Section: Trust Evidencementioning
confidence: 99%
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