An exploratory study on search behavior in different languages

Chu, Peng; Józsa, Eszter; Komlódi, Anita; Hercegfi, Károly

doi:10.1145/2362724.2362784

Cited by 15 publications

(29 citation statements)

References 8 publications

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“…= 4.5s) and spending significantly longer on SERPs (p ll 0.01; diff. = 9.5s), supporting the findings of Chu et al [5].…”

Section: Confidence and Queryingsupporting

confidence: 90%

“…In our own study there were only nine instances of submitted terms with spelling mistakes by six users across tasks two, three and four. Such a small number was also noted by by Chu et al [5] and may be explained by the fact that the unconfident submit shorter queries, a behaviour also noted in other studies [14,3].…”

Section: Confidence and Queryingsupporting

confidence: 77%

“…Therefore, in this study we take a mixed methods approach [5], utilising recorded observation to gather a rich data set of user searching strategies. Although perhaps viewed as being a poorer method than that of direct observation [9], it was preferred due to a desire to obtain both anecdotal and self-reported assessment of behaviour as well as query log information from the sessions.…”

Section: Methodsmentioning

confidence: 99%

“…The IT literacy and abilities of the user are important factors when it comes to searching in a foreign language [5]. When compared to searching in their native tongue, users required significantly more time, submitted more query reformulations and viewed/assessed a greater number of websites.…”

Section: Related Workmentioning

confidence: 99%

“…To assess the classification of queries and reformulations, definitions after Chu at al. [5] were used and determined by the same researchers.…”

Section: Measures and Metricsmentioning

confidence: 99%

See 4 more Smart Citations

E-Government and the Digital Divide: A Study of English-as-a-Second-Language Users’ Information Behaviour

Brazier

Harvey

2017

Lecture Notes in Computer Science

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Internet-based technologies are increasingly used by organisations and governments to offer services to consumers and the public in a quick and efficient manner, removing the need for face-to-face conversations and human advisors. Despite their obvious benefits for most users, these online systems may present barriers of access to certain groups in society which may lead to information poverty.In this study we consider the information behaviour of ten ESL (English as a Second Language) participants as they conduct four search tasks designed to reflect actual information seeking situations. Our results suggest that, despite a perception that they have a good understanding of English, they often choose documents that are only partially or tangentially relevant. There were significant differences in the behaviour of participants given their perceived confidence in using English to perform search tasks. Those who were confident took riskier strategies and were less thorough, leading to them bookmarking a larger proportion of non-relevant documents. The results of this work have potentially profound repercussions for how e-government services are provided and how second-language speakers are assisted in their use of these.

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“…= 4.5s) and spending significantly longer on SERPs (p ll 0.01; diff. = 9.5s), supporting the findings of Chu et al [5].…”

Section: Confidence and Queryingsupporting

confidence: 90%

Section: Confidence and Queryingsupporting

confidence: 77%

Section: Methodsmentioning

confidence: 99%

Section: Related Workmentioning

confidence: 99%

“…To assess the classification of queries and reformulations, definitions after Chu at al. [5] were used and determined by the same researchers.…”

Section: Measures and Metricsmentioning

confidence: 99%

See 3 more Smart Citations

E-Government and the Digital Divide: A Study of English-as-a-Second-Language Users’ Information Behaviour

Brazier

Harvey

2017

Lecture Notes in Computer Science

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“I wish I could use any language as it comes to mind”: User experience in digital platforms in the context of multilingual personal information management

Alon,

Krtalić

2024

Asso for Info Science & Tech

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In today's linguistically diverse world, managing personal information across multiple languages presents a challenge. This study engaged 16 multilingual participants to explore their user experience in the context of multilingual personal information management (MPIM), with a focus on inclusivity, universality, and equity. Addressing two main questions, the study explores the challenges users face on digital platforms in MPIM contexts and their ideal platform features. Findings highlight key issues in MPIM platform design, including unsupported languages and integration of visual aesthetics. We also identify user preferences for ideal platform features, such as language flexibility and efficient information retrieval. The study suggests the need for more inclusive, universal, and equitable platform designs that cater to the specific requirements of multilingual users. Ultimately, this study underscores the critical need for improved MPIM support and emphasizes the significance of continued exploration in this area, establishing it as a vital field of future research.

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Online search in english as a non‐native language

Chu

Komlódi

Rózsa

2015

Proc. Assoc. Info. Sci. Tech.

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Non-native English speakers (NNESs) often search in English due to the limited availability of information in their native language on the Web. Information seeking in a non-native language can present special challenges for users. Current research literature on non-native language search behavior is insufficient and even less is known about how online systems and tools may accommodate NNESs' needs and assist their behaviors. To gain a better understanding of user behavior and the search process of NNESs, this paper presents a study of online searching in English as a foreign language (EFL) or second-language (L2). Particular attention is paid to language selection, search challenges, query formulation and reformulation, as well as user interaction with online systems and tools. Results from eight focus groups (36 participants) and 36 questionnaires indicate NNESs face a unique set of challenges that may not be present for native speakers when searching for information in English. A user interaction model is abstracted to address the iterative and spiral search process of NNESs. Implications for design of systems and tools to assist this particular user group are discussed.

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An exploratory study on search behavior in different languages

Cited by 15 publications

References 8 publications

E-Government and the Digital Divide: A Study of English-as-a-Second-Language Users’ Information Behaviour

E-Government and the Digital Divide: A Study of English-as-a-Second-Language Users’ Information Behaviour

“I wish I could use any language as it comes to mind”: User experience in digital platforms in the context of multilingual personal information management

Online search in english as a non‐native language

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