An Importance Performance Analysis of smartphone applications for hotel chains

Chen, Meng-Mei; Murphy, Hilary Catherine; Knecht, Stephan

doi:10.1016/j.jhtm.2016.05.001

Cited by 59 publications

(46 citation statements)

References 51 publications

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“…The mobile travel market value in the USA reached US$23 billion in 2013 with a 16% increase compared to the previous year [21]. A similar trend can be observed in the European travel market [20,34].…”

Section: Introductionsupporting

confidence: 58%

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A multi-user decision support system for online city bus tour planning

et al. 2017

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Tourism is rapidly becoming a sustainable pathway toward economic prosperity for host countries and communities. Recent advances in information and communications technology, the smartphone, the Internet and Wi-Fi have given a boost to the tourism industry. The city bus tour (CBT) service is one of the most successful businesses in the tourism industry. However, there exists no smart decision support system determining the most efficient way to plan the itinerary of a CBT. In this research, we report on the ongoing development of a mobile application (app) and a website for tourists, hoteliers and travel agents to connect with city bus operators and book/purchase the best CBT both in terms of cost and time. Firstly, the CBT problem is formulated as an asymmetric sequential three-stage arc routing problem. All places of interest (PoI) and pickup/dropout points are identified with arcs of the network (instead of nodes), each of which can be visited at least once (instead of exactly once). Secondly, the resulting pure integer programming (IP) problem is solved using a leading optimization software known as General Algebraic Modeling System (GAMS). The GAMS code developed for this project returns: (1) the exact optimal solution identifying the footprints of the city bus relative to all the arcs forming the minimal cost network; (2) the augmenting paths corresponding to the pickup stage, the PoI visiting stage and the drop-off stage. Finally, we demonstrate the applicability of the mobile app/website via a pilot study in the city of Melbourne (Australia). All the computations relative to the initial tests show that the ability of the app to answer users' inquiries in a fraction of a minute.

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Section: Introductionsupporting

confidence: 58%

“…Empirical evidence indicates a preference for mobile apps over other ICT means including websites [7,20,21]. Nevertheless, the software is usually also made available online via a traditional website interface to cater to hoteliers, travel agencies and tour operators and enables them to book in bundles for their own guests or customers.…”

Section: Introductionmentioning

confidence: 99%

A multi-user decision support system for online city bus tour planning

et al. 2017

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“…The positive sign of the time variables implies that technological progress exists in the hotel industry in China over the observation period. This forward movement of the production frontier over time should be attributed to the application of advanced technologies in the Chinese hotel sector, such as information technology (Bilgihan et al, 2011), mobile terminals (Chen et al, 2016) and electronic commerce (Hua et al, 2015). Interactional variables between time and inputs (capital and labor) denote the nonneutral technological movement toward capital and labor.…”

Section: Results Of Stochastic Frontier Analysismentioning

confidence: 99%

Higher tourism specialization, better hotel industry efficiency?

Zhang

Zhou

et al. 2020

International Journal of Hospitality Management

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A B S T R A C TThis study examines the effects of both specialization in tourism and market competition on the efficiency of the hotel industry. For this purpose, stochastic frontier analysis (SFA) was employed to evaluate the efficiency of the hotel industry on a provincial level in China and to analyze how it is impacted by specialization in tourism and market competition. The results confirm that tourism specialization and market competition exert a synergistic effect on hotel industry efficiency in China. This study finds that tourism development as represented by a high level of tourism specialization by a destination does not guarantee high efficiency in hotels but does enhance the negative effect of market competition on hotel industry efficiency. Significant policy and managerial implications stem from these findings.

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“…Because of that new vision of the destinations, the visitors' smartphone is placed in the spotlight of the cities and destination marketing organizations as the device is capable of allowing a new type of communication among territories and visitors/residents, as well as representing a new method for understanding the needs and requirements of users [36]. This trend has resulted in the emergence of the mobile tourism concept [37], which transforms the city services in apps, Web-Apps, platforms, and social network profiles to allow the user to interact via smartphones and tablets to, for example, buy tickets [38].…”

Section: Smart Tourism and Smart Tourism Destinationmentioning

confidence: 99%

Transforming Communication Channels to the Co-Creation and Diffusion of Intangible Heritage in Smart Tourism Destination: Creation and Testing in Ceutí (Spain)

et al. 2019

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Creating smart tourism destinations requires innovative solutions which cover the main pillars of sustainability as sociocultural, environmental, and economic aspects, in order to spread the cultural heritage of these tourist destinations to their visitors. One of the most demanded approaches by the new hyper-connected visitors is the expectation of plunging and becoming a short-term resident to receive a real experience during their visit. Therefore, the scope of this research covers the objective of designing an innovative communication channel between a visitor and a point of interest (POI), which in turn allows agile experiences to be built and provided and increases the dissemination of cultural heritage through new technologies, considering the real needs of the territories and the new digital visitors. In order to address these topics, this paper proposes an innovative and co-created progressive Web-App for visitors called Be Memories in order to spread the intangible heritage of a tourist destination, where the content is co-created by residents of the destination. The tool has been tested in Ceutí, a Spanish village with a high cultural value, which needs to be disseminated through new innovative tools. The trial was launched during local festivities of the village using an Internet of Things device, called a Smart Spot, to establish a communication channel between the visitor and POI.The results of the test were measured using Google Analytics, the reactions of Be Memories in social networks, and the acceptance of other cities and European committees. The results have concluded that Be Memories is able to enable a local experience via agile, fresh, and crowd-sourced content that people enjoy. This channel presents a complementary level of information with respect to official sources, documentaries, and local guide tours, at the same time enabling a mechanism to promote physical visits, walking tours, and cultural heritage via low-cost and sustainable infrastructure.The tool has been validated in Ceutí, with a highly cultural value, which requires new tools to spread their culture. To carry out the test of Be Memories, 15 Internet of Things (IoT) devices were deployed throughout the village. These devices are called Smart Spots. A Smart Spot generates an area called a smart point of interaction (Smart POI), which sends a notification (non-intrusive) with a URL through Bluetooth (nearby Google technology) and Wi-Fi (captive portal). This communication channel functions without the need to download a native application, facilitating the interaction by proximity [8]. The content of the pilot is composed of a progressive Web-App that offers a seed content (short video-interviews where the residents tell popular stories). The trial was launched during local festivities (6-19 August 2018).The structure of this article begins with the state-of-the-art, where the value of the pillars of sustainable tourism is presented. In addition, the concepts of a smart city and smart tourism destination are explained as the ...

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An Importance Performance Analysis of smartphone applications for hotel chains

Cited by 59 publications

References 51 publications

A multi-user decision support system for online city bus tour planning

A multi-user decision support system for online city bus tour planning

Higher tourism specialization, better hotel industry efficiency?

Transforming Communication Channels to the Co-Creation and Diffusion of Intangible Heritage in Smart Tourism Destination: Creation and Testing in Ceutí (Spain)

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