An Improved Paperless Process Model for Qualification Assurance in Higher Education

Pornphol, Putsadee; Tongkeo, Tuan

doi:10.1145/3323771.3323777

Cited by 4 publications

(16 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Higher education institutes foster education quality through well-developed QA compliances such as QA standards, policies, and procedures (Pornphol & Tongkeo, 2019). Nevertheless, the implementation of QA systems faces various issues, challenges, and limitations.…”

Section: Issues With Existing Quality Assurance Systems and Prevailin...mentioning

confidence: 99%

“…Further, difficulties in monitoring and maintaining documents and inaccessibility of critical data (Jensen et al, 2010) hinder the QA implementation. Moreover, the lack of contribution from academic staff (Anderson, 2006;Peiris et al, 2014;Pornphol & Tongkeo, 2019), extra work created by QA (Imbulgoda, 2019), and the lack of stakeholder participation in critical activities (Brookes & Becket, 2007;Groen, 2017) are common QA stakeholder related issues. Concurrently, the lack of a proper mechanism for monitoring compliance with QA standards, policies, and procedures is one of the main limitations of existing QA systems (Shah et al, 2011;Yulherniwati et al, 2020).…”

Section: Issues With Existing Quality Assurance Systems and Prevailin...mentioning

confidence: 99%

“…Information systemdriven supportive mechanisms to facilitate the QA process are not rare. Further, Information systems ensure greater effectiveness of workflows and QA compliances (Pornphol & Tongkeo, 2019). For example, Elhoseny et al (2017) have suggested an intelligent information system solution to ensure higher education institutes' quality towards an automated e-university.…”

Section: Issues With Existing Quality Assurance Systems and Prevailin...mentioning

confidence: 99%

“…Literature highlights that QA systems of higher education institutes face several implementation issues, such as academics' resistance, ignorance, lack of interest and cooperation in implementing quality assurance activities, and detachedness of the QA process from daily operations (Anderson, 2006;Imbulgoda, 2019;Peiris et al, 2014;Pornphol & Tongkeo, 2019). For example, the key QA process implementation challenges are inefficient governance and management, unsupportive organisational structure, and lack of a dedicated workforce (Mahbub, 2017).…”

Section: Introductionmentioning

confidence: 99%

“…Further, the literature suggests that QA process improvements and facilitation through information systems are one of the solutions to overcome the prevailing QA issues, challenges, and limitations (Pornphol & Tongkeo, 2019). Among these solutions, scholars have suggested developments of Knowledge Management Systems, Portals, Decision Support Systems, models, and frameworks (Haris et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Business Rules Driven Automated Quality Assurance Governance System for Higher Education

Pushpakumara,

Jayaweera,

Wanniarachchige

2023

S. Asian J. Bus. Insights

View full text Add to dashboard Cite

Although higher education institutes have paid serious attention to quality assurance, implementation issues have been reported frequently. Since the existing information systems do not adequately support automatic verification, manual verification of quality assurance compliances has become a challenge. Therefore, this study first analysed the prevailing higher education quality assurance context to identify the prevailing issues. Secondly, Quality Assurance Governance System integrated with a quality assurance rule manipulation mechanism was designed based on the business rules concept to address the identified issues. Thirdly, the key modules of the proposed Quality Assurance Governance System were developed as a proof-of-concept. Finally, the proposed quality assurance rules manipulation mechanism and modules of the Quality Assurance Governance System were evaluated. The study found that one of the main issues in the existing systems is the lack of integration among various modules and a rule manipulation mechanism. Therefore, the study concludes that quality assurance requirements could be better captured as rules using the proposed rule templates, while rule manipulations and compliance could be verified in real-time through the proposed Quality Assurance Governance System. Nevertheless, the results of the evaluation suggest that rigid rule implementations may make the system inflexible and create stakeholder resistance. Thus, this can be mitigated by implementing the proposed rule enforcement levels.

show abstract

Section: Issues With Existing Quality Assurance Systems and Prevailin...mentioning

confidence: 99%

Section: Issues With Existing Quality Assurance Systems and Prevailin...mentioning

confidence: 99%

Section: Issues With Existing Quality Assurance Systems and Prevailin...mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Business Rules Driven Automated Quality Assurance Governance System for Higher Education

Pushpakumara,

Jayaweera,

Wanniarachchige

2023

S. Asian J. Bus. Insights

View full text Add to dashboard Cite

show abstract

Paperless Technologies in Universities: Examination in Terms of Unified Theory of Acceptance and Use of Technology (UTAUT)

Tatlı,

Bıyıkbeyi,

Gençer Çelik

et al. 2024

Sustainability

View full text Add to dashboard Cite

This study aims to determine the factors affecting the use of paperless technologies by university office staff and academicians. The study sample comprised 726 academics and administrative staff from 10 public and 3 foundation higher education institutions in Turkey. Care was taken to ensure that the selected universities had switched to paperless processes or that work was largely conducted through digital tools. When the path analysis results were examined, it was determined that performance expectation, effort expectation, and social impact positively affected the intention to use paperless technologies. In addition, intent to use has a mediating role on the effect of social influence, effort expectation, and performance expectation on actual usage of paperless technologies. Our hypotheses were supported. According to the research results, social impact, effort to be spent, and the performance of paperless technologies effectively encourage academic and administrative staff at universities to use paperless technologies.

show abstract

Issues and Challenges of Quality Assurance in Higher Education Institutes: A Systematic Literature Review

Pushpakumara,

Jayaweera,

Wanniarachchige

2023

J. Mgt. Matters

View full text Add to dashboard Cite

Quality Assurance is a timely topic in higher education that ensures the quality has been fulfilled in order to achieve the expected objectives. While many success stories and improvements have been reported, implementation issues and challenges have been highlighted in quality assurance systems. Therefore, a systematic literature review can be used to be aware of recent advancements and unsolved problems of the scenario. To this end, this study reviews the related research studies highlighting the issues, challenges, and proposed solution approaches. Accordingly, this study identified issues of quality assurance under three main categories: 1. institute-related issues, 2. quality assurance process related issues, and 3. quality assurance stakeholder related issues. Further, three main solution approaches were identified: 1. attitude changes and increasing the awareness of stakeholders, 2. policy-level changes of the system, and 3. quality assurance process improvements and facilitating information system solutions to address these issues. Among these solutions, process improvements and information system solutions can be identified as a substantial solution to address these issues. However, to create an effective information system solution to facilitate higher education quality assurance, a reliable model is necessary. This literature review highlights the lack of such a reliable model for developing an information system that aims to facilitate higher education quality assurance.

show abstract

An Improved Paperless Process Model for Qualification Assurance in Higher Education

Cited by 4 publications

References 9 publications

Business Rules Driven Automated Quality Assurance Governance System for Higher Education

Business Rules Driven Automated Quality Assurance Governance System for Higher Education

Paperless Technologies in Universities: Examination in Terms of Unified Theory of Acceptance and Use of Technology (UTAUT)

Issues and Challenges of Quality Assurance in Higher Education Institutes: A Systematic Literature Review

Contact Info

Product

Resources

About