An Information Privacy Competency Model for Online Consumers

Soumelidou, Aikaterini; Papaioannou, Thanos

doi:10.1007/978-3-031-33080-3_42

Cited by 3 publications

(3 citation statements)

References 28 publications

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“…The remainder of our competency model adopted the competencies as introduced by [14], incorporating however widely known personality theories namely Protection Motivation Theory (PMT) [40] and Big Personality Theory [41] for the identi cation of speci c competencies depending on the framework (online shopping or use of mobile apps). Table 3 below summarizes the framework that we created for the design of IPCM both for online shopping or use of mobile apps [42,43] Table 3 The proposed framework for the design of IPCM [42,43] Element…”

Section: Methodology To Develop the Ipcmsmentioning

confidence: 99%

“…To gain a deeper understanding of the respective activities involved in online purchases we relied on the Digital Competence Framework for Consumers of European Commission which divides the purchasing cycle including three phases; the "Pre-purchase phase", the "Purchase" phase and the "Post-purchase" phase (Brečko and Ferrari, 2016). Table 4 below presents the Information Privacy Competency Model for Consumers, which represents indicative competencies that consumers should hold in the three phases of the purchasing cycle [42].…”

Section: Ipcm For Online Purchasesmentioning

confidence: 99%

“…IPCM for Consumers, which represents indicative competencies that consumers should hold in the three phases of the purchasing cycle[42] …”

mentioning

confidence: 99%

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Development and Validation of Two Domain-Specific Information Privacy Competency Models

Soumelidou,

Tsohou

2023

Preprint

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The purpose of this paper is to present and validate two domain-specific information privacy competency models (IPCMs); the first for online consumers and the second for users of mobile applications (apps), which were developed conceptually by the authors. For the validation of the proposed competency models, we conducted qualitative research, using interviews to collect feedback by a group of nine information privacy experts. The development of the domain specific IPCMs demonstrated that core privacy competencies are pervasive to the two domains that we studied, but also that there are privacy competencies that are especially required per domain of activity. Regarding the evaluation, the experts commented largely positively for the structure and content of the IPCMs, as well as for the extent to which they achieve the intended goals. They also provided several points for improvements, which resulted in enhancing the quality of both IPCMs. This is the first study to examine the privacy competencies that users of specific technological contexts should hold. The IPCMs can be used not only by educators and privacy policy makers for the design of privacy interventions, but also by e-commerce and mobile-apps providers, who could gain important insights into the way that they can be more reliable for their users. Both consumers and users of mobile-apps could benefit from IPCMs by acquiring the necessary privacy competencies through training programs for the protection of their information privacy.

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Section: Methodology To Develop the Ipcmsmentioning

confidence: 99%

Section: Ipcm For Online Purchasesmentioning

confidence: 99%

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Development and Validation of Two Domain-Specific Information Privacy Competency Models

Soumelidou,

Tsohou

2023

Preprint

Self Cite

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Validation and extension of two domain-specific information privacy competency models

Soumelidou,

Tsohou

2024

Int. J. Inf. Secur.

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The purpose of this paper is to validate two domain-specific information privacy competency models (IPCMs); the first for online consumers and the second for users of mobile applications (apps). For the validation of the competency models, we conducted qualitative research, using interviews to collect feedback by a group of nine information privacy experts. Regarding the evaluation, the experts commented largely positively for the structure and content of the IPCMs, as well as for the extent to which they achieve the intended goals. They also provided several points for improvements, which resulted in enhancing the quality of both IPCMs. The validation of the domain-specific demonstrated that this is the first study to empirically examine the privacy competencies that users of specific technological contexts should hold. The IPCMs can be used not only by educators and privacy policy makers for the design of privacy interventions, but also by e-commerce and mobile-apps providers, who could gain important insights into the way that they can be more reliable for their users. Both consumers and users of mobile-apps could benefit from IPCMs by acquiring the necessary privacy competencies through training programs for the protection of their information privacy.

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The Impact of Personal Information in E-Commerce

Casaca,

Rosário

2024

Advances in Marketing, Customer Relationship Management, and E-Services

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The collection of personal data from consumers is a key factor in the success of e-commerce. However, there is a risk that online companies may use this information for purposes other than those stated at the time of carrying out the transactions. Consumers make a trade-off between the benefits of disclosing personal information and the costs associated with the risks of that information being used unethically by companies. This chapter aims to analyze the role of personal information in the growth and success of e-commerce, as well as the privacy and security concerns issues associated with personal information disclosure through a systematic literature review. The review includes 84 articles published in the Scopus® database, presenting up-to-date knowledge on the topic. The main conclusion is that e-commerce is an issue involving three different stakeholders: online companies, consumers, and the government, where each of them has an important role to play.

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An Information Privacy Competency Model for Online Consumers

Cited by 3 publications

References 28 publications

Development and Validation of Two Domain-Specific Information Privacy Competency Models

Development and Validation of Two Domain-Specific Information Privacy Competency Models

Validation and extension of two domain-specific information privacy competency models

The Impact of Personal Information in E-Commerce

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