An innovative approach to risk and quality assessment in the regulation of care services in Scotland

Asenova, Darinka; Stein, William; Marshall, Alasdair

doi:10.1080/13669877.2011.571780

Cited by 3 publications

(3 citation statements)

References 31 publications

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“…In recent years in developed countries, factors such as the decline of the family unit, ageing populations, innovations in healthcare technology, rising expectations of clients and the economic crisis have increased the demand for social care while simultaneously causing (financial) pressure on the delivery of social care services (Pavolini and Ranci, 2008;FEANTSA, 2016), in turn creating unrest among the parties in the social care process, including care recipients, care providers and audit bodies that regulate care provision (Asenova et al, 2011). In response, governments have introduced reforms to social care services, with the aim of diversifying provider markets, for example, allowing local authorities with responsibility for the provision of social care to purchase services from independent for-profit and not-for-profit firms, and giving service recipients more choice and thus more control over their care (Malley and Fernández, 2010).…”

Section: Hpo Frameworkmentioning

confidence: 99%

“…This framework was developed to identify the contributions of the care service itself, of non-service-related factors such as the personal circumstances of the individuals involved (including material, psychological, social and cultural influences), and of resource inputs (such as buildings, human resources and transport) on the outcome state of recipients of the social care services. Asenova et al (2011) specifically looked at how the Scottish Government's social care regulator, the Care Commission, was pursuing continual improvement in the quality of social care services using separate measures of risk and quality, and concluded that this system had important advantages but that the Commission should seek to minimize misunderstanding and conflict between regulators and regulatees on the closely interrelated matters of risk, quality and efficiency. Aas et al (2016) looked at the characteristics that drive successful innovation processes in public organizations providing care services, and found that employee participation and involvement has to be an integral part of these processes.…”

Section: Hpo Frameworkmentioning

confidence: 99%

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A longitudinal study into the effectiveness of the HPO Framework

Waal

2017

JAMR

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Purpose The academic and management literature offers an abundance of techniques for helping organizations improve their performance. Generally, though, these techniques have not been subjected to rigorous, evidence-based evaluation or have been tested in practice over time. The purpose of this paper is to describe a longitudinal study into the effectiveness of the High Performance Organization (HPO) Framework at a social care and rehabilitation organization. Design/methodology/approach The HPO Framework was applied at LIMOR in the Netherlands. The longitudinal nature of the study consisted of conducting an “HPO diagnosis” twice at the organization, in 2012 and 2015. In the second diagnosis, the effectiveness of the interventions the organization undertook to address the recommendations originating from the first HPO diagnosis was also measured. Findings The study aimed to discover whether the HPO Framework was a suitable improvement technique with which to increase the performance of a social care and rehabilitation organization in a sustainable way. The results showed that it was used to ward off and contain the negative effects of external turbulent developments, and thereby helped LIMOR to perform better than comparable organizations. Originality/value As a longitudinal study of the workings and effects of the HPO Framework at a social care and rehabilitation organization, this study is the first of its kind. Moreover, it addresses two gaps in the current literature, by contributing longitudinal evidence to the body of knowledge on improvement techniques, specifically in the non-profit sector, and by adding insights on the practical workings of the HPO Framework in a non-profit context, specifically the social care and rehabilitation sector.

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Section: Hpo Frameworkmentioning

confidence: 99%

Section: Hpo Frameworkmentioning

confidence: 99%

A longitudinal study into the effectiveness of the HPO Framework

Waal

2017

JAMR

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“…There is a gap in transformation studies of critical and complex service systems. Extensive research has been focused on risks in the production sector, while far fewer studies have investigated the transition to risk-free services (Asenova et al 2011). Socio-ecological, socio-economic, and socio-technical transformation (Bechtold et al 2017;Hietala and Geysmans 2020; Jean-Jules and Vicente 2020) is essential to produce a systematic change towards the concept of sustainable service.…”

Section: Introductionmentioning

confidence: 99%

The Risky-Opportunity Analysis Method (ROAM) to Support Risk-Based Decisions in a Case-Study of Critical Infrastructure Digitization

Ardebili

Padoano

Longo

et al. 2022

Risks

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Socio-ecologic, socio-economic, and socio-technical transitions are opportunities that require fundamental changes in the system. These will encounter matters associated with security, service adoption by end-users, infrastructure and availability. The purpose of this study is to examine and overcome the risks to take advantage of opportunities through the novel Risky-Opportunity Analysis Method (ROAM). A novel quantitative method is designed to determine when, after making some changes, the risks become acceptable so that the opportunity does not deviate from the objectives. The approach provided a quantitative evaluation of the possible changes in parallel with digitization, towards providing a green Service Supply Chain (SSC). The result of ROAM shows that the most cost-effective change to increase the resilience of the system is a solution (SMS) which is different from that identified by a TOPSIS multi-criteria method. Real-word decisions in change management should tackle the complexity of systems and uncertainty of events during and after transition through a careful analysis of the alternatives. A case-study was carried out to evaluate the alternatives of an ancillary service in the Payment Service Providers (PSP). The comparison of the ROAM results with the traditional TOPSIS of the case-study unveils the priority of the ROAM in practice when the alternatives are Risky-Opportunities. The existing risk assessment tools do not take advantage of risky opportunities. To this aim, the current article introduces the term Risky-Opportunity, and two indexes—Stress and Strain—of the alternatives that are designed to be employed in the new quantitative ROAM approach.

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Risk allocation in a public–private partnership: a case study of construction and operation of kindergartens in Kazakhstan

Mouraviev

Kakabadse

2013

Journal of Risk Research

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An innovative approach to risk and quality assessment in the regulation of care services in Scotland

Cited by 3 publications

References 31 publications

A longitudinal study into the effectiveness of the HPO Framework

A longitudinal study into the effectiveness of the HPO Framework

The Risky-Opportunity Analysis Method (ROAM) to Support Risk-Based Decisions in a Case-Study of Critical Infrastructure Digitization

Risk allocation in a public–private partnership: a case study of construction and operation of kindergartens in Kazakhstan

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