“…In particular, experiential learning, which places an emphasis on interaction above mere instruction, has received considerable attention among marketing academics (Gray et al, 2012). To wit, a quick search for articles published on the topic of experiential learning in marketing in the past 20 years yields research and guidance for almost every topical area within marketing, including services (Gremler et al, 2000), branding (Bennett et al, 2019), retailing (Franco Valdez & Valdez Cervantes, 2018), customer experience management (Klink et al, 2020), digital marketing (Kemp et al, 2019), marketing channels (Young et al, 2019), sales (Chapman et al, 2016), and the list goes on. However, while this marks significant and important progress in the pedagogical approach to marketing courses in higher education, research examining how experiential learning can be refined and improved remains important.…”