An integrated approach of Six Sigma and QSAM methodologies for a pharmaceutical company: a shipment improvement process

Abstract

UWE makes no representation or warranties of commercial utility, title, or fitness for a particular purpose or any other warranty, express or implied in respect of any material deposited. UWE makes no representation that the use of the materials will not infringe any patent, copyright, trademark or other property or proprietary rights. UWE accepts no liability for any infringement of intellectual property rights in any material deposited but will remove such material from public view pending investigation in the event of an allegation of any such infringement. PLEASE SCROLL DOWN FOR TEXT.Int. J. , Vol. x, No. x Silvia has been working by several leading pharmaceutical companies and has more than seven years of working experience in the pharmaceutical industry. She holds a Master in Science degree from Business School of National Polytechnic Institute of Mexico. As a certified Six Sigma Green Belt, Silvia has leading improvement projects in both manufacturing and administrative processes. Her areas of knowledge and expertise are in Business Process Improvement, Auditing, and Quality Management Systems.Dr Jose Arturo Garza-Reyes is a senior lecturer in Operations and Supply Chain Management at the Centre for Supply Chain Improvement, Derby Business School, the University of Derby, UK. He has published a number of articles in leading international journals and conferences and two books in the areas of quality management systems and manufacturing performance measurement systems. Jose Arturo is co-founder and editor of the Int. J. of Supply Chain and Operations Resilience (IJSCOR), and has participated as guest editor for special issues in various international journals. His research interests include general aspects of operations and manufacturing management, operations and quality improvement, and supply chain improvement. Vikas Kumar is an Associate Professor in Enterprise OperationsManagement at Bristol Business School, University of the West of England, UK. He holds a PhD degree in Management Studies from Exeter Business School, UK. He has published more than 90 articles in leading international journals and international conferences. He has also co-edited a book on quality management and published 8 book chapters. He serves on the editorial board of six international journals. His current research interests include green supply chain management, supply chain coordination, lean and six sigma, process modelling, operations strategy, and service operations management .