2023
DOI: 10.32604/cmes.2022.021385
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An Integrated FCEM-AHP Approach for Borrower’s Satisfaction and Perception Analysis of Microfinance Institution

Abstract: The main objective of this paper is to present an integrated approach to evaluate the level of satisfaction of borrowers with the products and services of microfinance institutions (MFI) at different criterion levels. For this, the study adopts the concept of FCEM (Fuzzy Comprehensive Evaluation Method) in concurrence with the AHP (Analytical Hierarchy Process). In our day-to-day situation, the researchers have made many efforts to assess the impact of Microfinance on poverty reduction, but borrowers' satisfac… Show more

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Cited by 3 publications
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“…The FCE [8] methodology employs fuzzy mathematics in order to thoroughly evaluate a wide range of criteria that pose challenges in terms of quantitative assessment. In their study, Hassan et al [9] utilised a Fuzzy Analytic Hierarchy Process (FAHP) methodology to evaluate the level of satisfaction among borrowers. Nevertheless, their methodology exclusively facilitates a thorough fuzzy assessment, without immediately offering a quantitative depiction of the level of health of the item.…”
Section: Introductionmentioning
confidence: 99%
“…The FCE [8] methodology employs fuzzy mathematics in order to thoroughly evaluate a wide range of criteria that pose challenges in terms of quantitative assessment. In their study, Hassan et al [9] utilised a Fuzzy Analytic Hierarchy Process (FAHP) methodology to evaluate the level of satisfaction among borrowers. Nevertheless, their methodology exclusively facilitates a thorough fuzzy assessment, without immediately offering a quantitative depiction of the level of health of the item.…”
Section: Introductionmentioning
confidence: 99%