An Integrated ICT Management Framework for Commercial Banking Organisations in South Africa

Tshinu, Simon Mukenge; Botha, Gerrit; Herselman, Marlien

doi:10.28945/3271

Cited by 3 publications

(3 citation statements)

References 2 publications

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“…More recently, Ngwengeh et al (2021) study the effect of savings, transfer, withdrawals and digital payment services on the profitability of commercial banks in Cameroon. Tshinu et al (2008) consider that IT needs to be regarded as the integration of different components that interact with one another directly and indirectly to ensure sustainability objectives are met. The results revealed that the use of IT supports the production of new products/or services to improve access control, system security, storage, monitoring and compliance.…”

Section: Pillars Of Digital Transformationmentioning

confidence: 99%

Digitization effects on banks’ financial performance: the case of an African country

Theiri

Hadoussa

2023

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Purpose The concept of digitization covers a wide range of initiatives to achieve sustainable development. This paper aims to determine the impact of bank digitization strategies on financial performance in an African country. Design/methodology/approach This study used the generalized least squares estimation method to analyze data from a sample of 12 Tunisian banks from 2010 to 2020. The reason for selecting this method was its ability to address issues of heteroscedasticity and autocorrelation. Findings This study indicates that digital transformation has a positive effect on Tunisian banks financial performance, as measured by return on assets and return on equity. Specifically, investing in payment tools, digital channels and internet security leads to improved performance for banks. These findings suggest that banks that offer digital services perform better, as they are able to increase profitability, maintain financial stability and improve transparency. Research limitations/implications This study is important for central bank, regulators, policymakers and investors. Overall, this study emphasizes the need for banks in Tunisia to embrace digital transformation to improve their performance and remain viable in the modern business landscape. Originality/value This study ponders the effect of Tunisian banks’ digital transformation on financial performance. Tunisia context serves as model for other African countries. Tunisian banks should prioritize investments in digital technologies to stay competitive in the market.

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Section: Pillars Of Digital Transformationmentioning

confidence: 99%

Digitization effects on banks’ financial performance: the case of an African country

Theiri

Hadoussa

2023

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“…They propose a SOA governance model to create a bridge between corporate governance and IT governance. A study [19] on ICT management frameworks in the South African banking industry indicated that commonly used frameworks were COBIT, Information Technology Infrastructure Library (ITIL), Capability Maturity Model and CMMI. Through ICT management processes IT providers can manage, measure and improve their services and also calculate costs of services.…”

Section: Introductionmentioning

confidence: 99%

Defining the relationships between IT service management and IT service governance

Jäntti

Hotti

2015

Inf Technol Manag

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IT service provider organizations need both IT service management (ITSM) and IT service governance (ITSG) to ensure successful service provision for their customers. However, current service science literature has not adequately addressed how these activities differ from each other. Focusing solely on IT service management and ignoring service governance aspects may cause difficulties in measuring the performance of service management, defining and deploying the roles and responsibilities of service management, allocating the resources for right service improvements and adopting the service-oriented process culture. The research problem of this study is: How does IT service management differ from IT service governance? The main contribution of the study is a framework for IT service governance and a roadmap of IT service management frameworks and standards that can be utilized in establishing IT service governance activities. The theory-based framework is validated in an IT service change management case study with five Finnish IT service provider organizations. The results of this study may be used by top management, service directors and the IT service managers of IT service companies to better identify different aspects of IT service management and IT service governance.

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“…As previously expressed, all of these integration mechanisms of knowledge depend on the existence of "Common Knowledge". From our review, we found that when referring to the benefits of CobiT, Tshinu et al (2008) argue that CobiT provides a "shared understanding amongst all stakeholders, based on a common language". In the case studies completed by they cite a manager stating that "Standardization makes us more efficient and using common language, you get benefits out of using the same tools".…”

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confidence: 99%

Adoption and Benefits of Standardized IT Management Processes: IT Executives Perceptions of ITIL and CobiT

Burgoa¹

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The pursuit of two PhDs was not something I aimed for. Three years ago, the idea of one was challenging enough, and even seemed unreachable. Due to the support of various individuals this has been achieved. I am delighted to have the opportunity to thank you.My heartfelt gratitude goes out to my supervisors, Lutz M. Kolbe, Ernest Jordan and Savanid (Nui) Vatanasakdakul, who challenged, inspired and encouraged me in my path to become an IS researcher. It has been your motivation, guidance and enthusiasm which has helped me achieve this.To my colleagues and friends who have made this journey a memorable one. Thanks for providing a listening ear and valuable feedback. A special thanks goes to Matthias Kiessling, Nils-Holger Schmidt and Anne Matheson.To my parents whose joy and love for academia has shown me the way. I would like to thank my in-laws who helped me feel at home when I was in a foreign land. For your encouragement, believe and love, thank you.And finally, I would like to thank my fiancé. It was because of you that I began this rewarding journey. Your inspiration has taken me through a path that I never knew I would enjoy so much. My life is much better with you in it.

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An Integrated ICT Management Framework for Commercial Banking Organisations in South Africa

Cited by 3 publications

References 2 publications

Digitization effects on banks’ financial performance: the case of an African country

Digitization effects on banks’ financial performance: the case of an African country

Defining the relationships between IT service management and IT service governance

Adoption and Benefits of Standardized IT Management Processes: IT Executives Perceptions of ITIL and CobiT

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