In the era of information technology, businesses have changed the way they work.Operations, which have become digitalized and managed via software systems, have increased in competitiveness. Software developers have been forced to design and implement their quality standards products by focusing on process-oriented management. Software quality aims to gain a high-performance level in the both development and managerial processes to maintain continuous improvements. Continuous improvements require more efficient process monitoring methods. Process mining, which provides recent techniques related to process monitoring, can be utilized with event log files to track the process performance. This research will extract the process mapping and performance statistics of the bug-fixing process from event logs to develop an efficient process monitoring system. This process will uncover bottlenecks causing inefficiencies and risks. The benefits of process mining techniques will also be discussed to highlight the implications. In this context, this article will present a case study on monitoring the bug-fixing process of a software product via process mining.It will reveal significant knowledge about subsequent steps and roles. KEYWORDS bug fixing, business process management, process mining, software quality 1 | INTRODUCTION During the fourth industrial revolution, autonomous systems, intelligent machines, and intelligent production lines were viewed as forefront concepts in all sectors. This required various software products and technologies. To keep a competitive pace with the changing market, companies needed to invest in information and communication technologies to benefit from software services. These attempts aimed to increase the value of quality and standardization in software. In some instances, this caused structural changes to software quality and standards.Software quality is a difficult and subjective term to describe. Defining a generic quality metric accepted by all software is also problematic.Therefore, the quality of software is defined as the degree of proficiency in responding to the user's software needs. It is considered the most basic measure of software success. 1The concept expressed by software is constantly changing and developing. Its rapid change has led to a variety of quests to manage the complexity of the software developer. These quests question the implementation of standards in the software development process, leading to breakthroughs for this sector-specific approach. 2 It is important to acknowledge the existence of quality metrics used to evaluate a software product's outcomes. Therefore, an approach is needed to obtain overall performance levels of a software system by aggregating performance indicators. 3,4 Software companies are investing in quality assurance to reduce software development, decrease maintenance costs, increase revenue, and expand profit margins. 5 The success of both products and manufacturers are threatened by costs associated with inadequate software and disappo...