2019 22nd Conference on Innovation in Clouds, Internet and Networks and Workshops (ICIN) 2019
DOI: 10.1109/icin.2019.8685916
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An Integrated SLA Management Framework in a 5G Environment

Abstract: A key feature of fifth generation (5G) and Software Defined Networking (SDN) is the assurance of high levels of the quality of service (QoS). To this end, Service Level Agreements (SLAs) are introduced in order to fulfill the gap between network operators and their customers. An SLA is a contract between the operator and the internal or external customer, which determines what Network Services (NSs) are offered and the guaranteed level of performance. Taking into consideration the above-mentioned needs, in thi… Show more

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Cited by 9 publications
(3 citation statements)
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“…However, the SLA Manager cannot guarantee the authenticity of the source of monitoring data. Touloupou et al [25] designed a monitoring system that can automatically develop agreements based on each network slice instance and detect any violations and raise alerts. However, the proposed framework can only monitor and manage business assurance in a single network service.…”
Section: Sla Monitoring and Auditingmentioning
confidence: 99%
“…However, the SLA Manager cannot guarantee the authenticity of the source of monitoring data. Touloupou et al [25] designed a monitoring system that can automatically develop agreements based on each network slice instance and detect any violations and raise alerts. However, the proposed framework can only monitor and manage business assurance in a single network service.…”
Section: Sla Monitoring and Auditingmentioning
confidence: 99%
“…At this point a question arises, regarding what exactly is an SLA. An SLA is a contract between the service provider and the customer, which underlines each party's responsibilities while at the same time defines the performance standards that are to be met by the provider [14]. The proposed SLA Manager can support a) Definition and advertising of the capabilities of network operators in SLA Template forms and b) Agreements creation upon a NS instantiation [16].…”
Section: Sla Managermentioning
confidence: 99%
“…Another SLA management framework utilizing 5GTANGO platform was presented in [39], [40] comprising a multiplatform web application that allows to manage the lifecycle of SLAs, on behalf of the network operator, from template creation to agreement violation detection.…”
Section: Introductionmentioning
confidence: 99%