An integrative literature review and empirical validation of motives for introducing shared services in government organizations

Paagman, Arnaud; Tate, Mary; Furtmueller, Elfi; Bloom, Jessica de

doi:10.1016/j.ijinfomgt.2014.10.006

Cited by 54 publications

(51 citation statements)

References 63 publications

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“…In Table 3, we see another example of an overview of papers investigating motives for shared services implementation by Paagman, Tate, Furtmueller, and de Bloom (2014). They explain how two researchers examined papers that discussed the concept of shared services, which explained it as organizational units delivering back-office functions to internal customers of the parent organization.…”

Section: Coding Literature Using An Inductive Approachmentioning

confidence: 99%

“…On average, each paper lists 3.5 motives. The detailed analyses revealed that some motives play a considerable role in the shared services literature, such as cost reductions, while others receive only limited attention, such as mitigating risks (Paagman, Tate, Furtmueller, & de Bloom, 2014). 19 Please see the original paper (Buijserd, 2009, p. 25) for reference details of papers listed here.…”

Section: Coding Literature Using An Inductive Approachmentioning

confidence: 99%

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Achieving Rigor in Literature Reviews: Insights from Qualitative Data Analysis and Tool-Support

Bandara¹,

Furtmueller²,

Gorbachevа³

et al. 2015

CAIS

Self Cite

185

162

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It is important for researchers to efficiently conduct quality literature studies. Hence, a structured and efficient approach is essential. We overview work that has demonstrated the potential for using software tools in literature reviews. We highlight the untapped opportunities in using an end-to-end tool-supported literature review methodology. Qualitative data-analysis tools such as NVivo are immensely useful as a means to analyze, synthesize, and write up literature reviews. In this paper, we describe how to organize and prepare papers for analysis and provide detailed guidelines for actually coding and analyzing papers, including detailed illustrative strategies to effectively write up and present the results. We present a detailed case study as an illustrative example of the proposed approach put into practice. We discuss the means, value, and also pitfalls of applying tool-supported literature review approaches. We contribute to the literature by proposing a four-phased tool-supported methodology that serves as best practice in conducting literature reviews in IS. By viewing the literature review process as a qualitative study and treating the literature as the "data set", we address the complex puzzle of how best to extract relevant literature and justify its scope, relevance, and quality. We provide systematic guidelines for novice IS researchers seeking to conduct a robust literature review.

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Section: Coding Literature Using An Inductive Approachmentioning

confidence: 99%

Section: Coding Literature Using An Inductive Approachmentioning

confidence: 99%

Achieving Rigor in Literature Reviews: Insights from Qualitative Data Analysis and Tool-Support

Bandara¹,

Furtmueller²,

Gorbachevа³

et al. 2015

CAIS

Self Cite

185

162

View full text Add to dashboard Cite

show abstract

“…At the same time, decisions are more complex and integrated; from some people's perspective, smarter decisions are needed [1]. A main argument for the digitalization of administration is increased efficiency and lower costs [2,3]. There are also ambitions to improve impartiality, which is a key value of public decisionmaking, and equality in general through automated decision-making [1,4,5].…”

Section: Introductionmentioning

confidence: 99%

"The Computer Says No!" -- A Case Study on Automated Decision-Making in Public Authorities

Wihlborg

Larsson

Hedström

2016

2016 49th Hawaii International Conference on System Sciences (HICSS)

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“…Because of their role in delivering identical or at least similar services to citizens and companies, public administrations often cooperate to leverage synergies and improve efficiency, with many administrations sharing the responsibility for service delivery and collectively providing services (Bel and Warner, 2015;Kwon and Feiock, 2010;Leroux and Carr, 2007;Wood, 2006). The concepts of shared service centers and shared service networks have emerged as a way to optimize the execution of the internal governmental processes involved in providing services (Niehaves and Krause, 2010;Paagman et al, 2015). Two kinds of integration from a technological perspective can be distinguished (Klischewski, 2004): Process integration, which refers to intergovernmental process networks, can be achieved by establishing shared service networks, and information integration, where data becomes a common resource (Bigdeil et al, 2013;Wenjing, 2011;Yang and Maxwell, 2011).…”

Section: Cooperation and Standardization In Governmental Institutionsmentioning

confidence: 99%

Standardized but flexible information exchange for networked public administrations

Folmer¹,

Matzner

Räckers

et al. 2016

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PurposeGovernmental institutions must cooperate with other organizations across institutional boundaries to achieve high-quality service offerings. The required cooperation may lead to complex networks, including several of the thousands of public administrations in the many federal layers of a single country. This article addresses the key challenge of the proper management of the information exchange between networked actors, which is generally conducted by means of forms. Design/methodology/approachFollowing the design science research paradigm, this research develops a method that assists in the design and maintenance of forms in public administrations. FindingsDiscussions in the project's focus groups add evidence to the researchers' expectation that the method developed in this study improves the quality of forms while reducing the effort required for their design and maintenance. Research limitations/implicationsThis article includes an evaluation of the approach based on qualitative feedback from the project's stakeholders, although the implementation of the workflows and procedures is subject to future work that evaluates the approach in a variety of practical settings. Practical implicationsThe method developed in this article allows public administrations and legislative authorities to design and manage forms in a cooperative way. Software developers can assume the existence of information structures. The approach extends the BOMOS standardization framework to the operational level. Originality/valueThe main contribution of this article is the development of a novel method that will change how information exchange is managed in public administrations.

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An integrative literature review and empirical validation of motives for introducing shared services in government organizations

Cited by 54 publications

References 63 publications

Achieving Rigor in Literature Reviews: Insights from Qualitative Data Analysis and Tool-Support

Achieving Rigor in Literature Reviews: Insights from Qualitative Data Analysis and Tool-Support

"The Computer Says No!" -- A Case Study on Automated Decision-Making in Public Authorities

Standardized but flexible information exchange for networked public administrations

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