An integrative review of adult cancer patients’ experiences of nursing telephone and virtual triage systems for symptom management

Piazza, Martina; Drury, Amanda

doi:10.1016/j.ejon.2023.102428

Cited by 1 publication

(1 citation statement)

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“…Depending on the nature of the call, triage nurses may advise patients on managing treatment-related symptoms, including gastrointestinal, neurological, urological, and psychological effects, altered nutritional status, and electrolyte imbalance. Triage nurses may also send patients to other medical professionals, such as a general practitioner, or admit them directly to the cancer center for assessment (Piazza & Drury, 2023). Remote telephone triage systems have made it possible for cancer care providers, especially cancer nurses, to evaluate, prioritize, and take action on addressing the immediate side effects of cancer treatment through advice on managing one's health or a recommendation for supportive treatment .…”

Section: Introductionmentioning

confidence: 99%

The effect of nurse‐led remote telephone triage on symptom management of patients with cancer: A systematic review and meta‐analysis

Sezgin,

Bektas

2024

Worldviews Ev Based Nurs

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BackgroundCancer patients experience many symptoms. Nurse‐led remote telephone triage can improve their quality of life by contributing to the management of these symptoms.AimsThis study aimed to investigate the effects of nurse‐led remote telephone triage on symptom management of patients with cancer.MethodsThe searches were conducted in 10 databases and gray literature from May 2023 to July 2023 without any year limitations. A fixed‐effects model was used in the meta‐analysis. Cochran's Q chi‐squared test and I2 statistics were used for heterogeneity. The PRISMA checklist was used. Data obtained from the included studies were analyzed using CMA 3 software.ResultsSix relevant studies (1671 patients) were included. Nurse‐led remote telephone triage was found to have a positive and moderate effect on parameters such as pain (Hedge's g = 0.21, p < .001), fatigue (Hedge's g = 0.28, p < .001), and depression (Hedge's g = 0.24, p < .001) in patients with cancer. Also, the remote telephone triage had a positive and low effect on outcomes such as anxiety (Hedge's g = 0.17, p = .001), nausea (Hedge's g = 0.17, p = .004), and vomiting (Hedge's g = 0.16, p = .007) but did not affect diarrhea results.Linking Evidence to ActionThis study showed that nurse‐led remote telephone triage considerably improved the symptoms of patients with cancer. This study will increase oncology nurses' awareness that nurse‐led remote telephone triage of patients with cancer can improve their symptoms. Remote symptom triage developed using evidence‐based guidelines and protocols can significantly contribute to the regular follow‐up of patients' symptoms, providing quality care, and establishing appropriate symptom management programs and systems with high levels of evidence.

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Section: Introductionmentioning

confidence: 99%