2001
DOI: 10.1007/3-540-45490-x_78
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An Intelligent Sales Assistant for Configurable Products

Abstract: Some of the recent proposals of web-based applications are oriented to provide advanced search services through virtual shops. Within this context, this paper proposes an advanced type of software application that simulates how a sales assistant dialogues with a consumer to dynamically configure a product according to particular needs. The paper presents the general knowledge model that uses artificial intelligence and knowledge-based techniques to simulate the configuration process. Finally, the paper illustr… Show more

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Cited by 3 publications
(3 citation statements)
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“…Some recent web application offerings are focused on providing advanced search services through virtual stores. In this context, [42] proposes an advanced type of software application that simulates a seller-buyer dialogue to dynamically customize a product to meet specific consumer needs. The proposed approach is based on a shared knowledge model that uses artificial intelligence and knowledge-based methods to simulate the customization process.…”
Section: Configurabilitymentioning
confidence: 99%
“…Some recent web application offerings are focused on providing advanced search services through virtual stores. In this context, [42] proposes an advanced type of software application that simulates a seller-buyer dialogue to dynamically customize a product to meet specific consumer needs. The proposed approach is based on a shared knowledge model that uses artificial intelligence and knowledge-based methods to simulate the customization process.…”
Section: Configurabilitymentioning
confidence: 99%
“…This section presents a summary of the first and second phases. Information about the third one (symbolic representation) together with an application in the field of photography equipment can be found at [7]. .…”
Section: Modeling Commercial Knowledge Of Sales Assistantsmentioning
confidence: 99%
“…The issue of finding the appropriate bundles is, however, not limited to information goods. It also occurs outside of the realm of information goods, where a number of aspects of a complex product can be selected, such as for a PC [6], a trip [20], or photography equipment [13]. Until now, this has not been considered as part of a negotiation process, to the best of our knowledge.…”
Section: Introductionmentioning
confidence: 99%