An Interactive Framework to Develop and Align Business Process Models

Abstract

In the past few decades, the usage of Business Process Management (BPM) has enormously increased. Organizations are devoting resources towards development and use of BPM techniques and technologies to analyze, model, improve and implement business processes. The procedures currently used for collecting information to create business process models generally lead to misunderstanding or ambiguity between model and domain experts.We propose a framework to build business process models directly from users' inputs captured through interactive web-forms. It also allows the users to align processes with strategic business objectives, critical success factors, and key performance indicators. Further, processes can be tagged with appropriate maturity level, types and tiers. The framework includes a dashboard with real-time reports which helps decision makers to monitor organization's performance, make better decisions, and standardize/optimize processes across the organization. A comparison of the functionality available in different tools along with proposed framework is also presented.