2019
DOI: 10.12968/hmed.2019.80.3.168
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An introduction to Kaizen in health care

Abstract: Kaizen is a Japanese word with two parts: ‘zen’ meaning ‘good’ and ‘kai’ meaning ‘change’, translating literally as ‘good change’ or ‘improvement’. Kaizen or continuous improvement-based approaches have been applied to many industries including health care. Kaizen principles include that everyone should be involved in daily improvement, that managers and front-line staff work together and that solutions should be small and incremental. Implementing Kaizen can have a strong influence on organizational culture i… Show more

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Cited by 23 publications
(12 citation statements)
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“…This does not suggest that surgical techniques and quality improvement efforts are futile but rather suggests that a more systematized approach is needed to discern which changes are most effective. An alternative method would be to quantitatively measure the effect of clinically integrated small technique modifications in a large group of surgeons; this is akin to the Kaizen principles adopted in manufacturing 8,24 . The accumulated changes from these small technique modifications, which lead to measurable, incremental improvements, could then accumulate into superior outcomes.…”
Section: Discussionmentioning
confidence: 99%
“…This does not suggest that surgical techniques and quality improvement efforts are futile but rather suggests that a more systematized approach is needed to discern which changes are most effective. An alternative method would be to quantitatively measure the effect of clinically integrated small technique modifications in a large group of surgeons; this is akin to the Kaizen principles adopted in manufacturing 8,24 . The accumulated changes from these small technique modifications, which lead to measurable, incremental improvements, could then accumulate into superior outcomes.…”
Section: Discussionmentioning
confidence: 99%
“…One way to facilitate change in healthcare may be to use principles of effective innovation, such as the 'Kaizen principle' [34]. Kaizen, (a Japanese word for good (zen) change (kai), implies that innovative changes should be incremental, but undertaken continuously, which leads to most successful implementation, rather than large changes implemented immediately [34]. Given that participants in our study highlighted the acceptability of receiving patients referred to them by pharmacists, implementing such a model may offer a path of least resistance.…”
Section: Discussionmentioning
confidence: 99%
“…This approach was considered best for finding ways to standardise processes and generate enhancement recommendations, since it has the capacity to measure the scale of a problem and identify the most obvious opportunities for continuous improvement through a priority matrix [23]. Although Japanese in origin, it has nowadays been widely applied in the standardisation and continuous improvement of multiple project-specific processes in business and social contexts, especially relating to quality and safety issues [23,24,25,26].…”
Section: Data Collection and Analysismentioning
confidence: 99%