An Investigation into Teleworking as An Innovative Work Practice in Small Business Enterprises in South Wales

Egbuta, Iheanyi Chuku; Thomas, Brychan; Al-Hasan, Said

doi:10.51542/ijscia.v2i4.8

Cited by 3 publications

(2 citation statements)

References 27 publications

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“…During the COVID-19 pandemic, telework was extensively integrated into public services without any prospect of a complete reversal of this prevailing trend as part of modern working conditions. Its unification with public services, as a constantly growing phenomenon of work in domestic spaces (Stoker et al , 2021; Egbuta et al , 2021), may have had both positive and negative consequences in the new working environment (Kim, 2017). This study’s main objective was to investigate the extent to which teleworking was related to work performance, specifically during the COVID-19 pandemic.…”

Section: Discussionmentioning

confidence: 99%

Exploring the influence of telework on work performance in public services: experiences during the COVID-19 pandemic

Varotsis

2022

DPRG

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Purpose Telework has been widely used during the COVID-19 pandemic. However, distance work performed through teleworking may hinder organisational operations in public services owing to lower-than-expected work performance. This research paper aims to explore how teleworking relates to work performance and flexibility during the COVID-19 pandemic. Design/methodology/approach The sample included 178 managers and employees in public services. The relationships between the variables were evaluated using linear regression. Findings The findings indicated that telework affected work performance in public services in different ways. This research also explored the relationship between work performance and work flexibility. The findings revealed that telework had not improved the efficiency of public service work performance; however, the implementation of flexible work schedules owing to teleworking has improved the work performance of public services. Research limitations/implications This study only focussed on organisations operating in the public services in Greece. Practical implications Teleworking in public services may negatively affect organisational operations due to lower-than-expected work performance. Social implications This study could assist managers by showcasing that telework may be better implemented to improve work performance through work flexibility rather than as organisational change. Originality/value This novel research aims to gain a better understanding of the impact of telework on factors such as work performance and flexibility.

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Section: Discussionmentioning

confidence: 99%

Exploring the influence of telework on work performance in public services: experiences during the COVID-19 pandemic

Varotsis

2022

DPRG

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“…The introduction of the online COVID-19 questionnaire let the department know if any individuals presented any symptoms regarding COVID-19. Most of the innovations, if not all,have allowed the department and its employees to operate remotely, allowing employees to perform and work on specific tasks at home Egbuta et al (2017). agreed that IT has rapidly facilitated the growth of working from home due to modern ICT and computer technology allowing workers to work remotely.…”

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confidence: 99%

The impact of the acceleration of innovation strategies in service delivery performance within the Fourth Industrial Revolution era: a case of a provincial public institution.

Mzileni

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The world is currently in the Fourth Industrial Revolution, characterised by fast-advancing digital technologies. Digital technologies such as the internet of things, artificial intelligence, robotics, autonomation, 3D printing, cloud computing, nanotechnology, and many other similar technologies, directly and indirectly affect the way of life. This direct and indirect effect is prolificated by the ability of digital technologies to influence communication, information, knowledge and daily operations in all aspects of life at home, in society and at the workplace level. The growth or advances of digital technologies is said to be at an unprecedented speed. It comes with rapid changes that have made the 21st-century global economy and environment volatile, uncertain, complex and ambiguous. This complex nature of the modern environment presents uncertainties, and amid it, organisations must deal with the changes and continue to operate efficiently and effectively. As a result, there has been an observed paradigm shift in public service delivery and administration where governments across the world utilise information and communication technology, digital technologies and the Internet to improve operations and service delivery. For instance, innovation strategies such as e-Government exemplify the adoption and utilisation of technologies in state services. This study aimed to investigate the impact of the accelerating innovation strategies in service delivery within this Fourth Industrial Revolution era. A qualitative approach to best respond to the research questions and used purposive sampling to identify the most relevant participants. The population of this study was KwaZulu Natal Treasury employees and study size and sample was eight staff members from the IT and Systems Units within Treasury. Data was collected through open-ended semi-structured interviews. The collected data was reviewed, synthesised and interpreted through thematic analysis. A rigorous analysis of primary data led to the findings of unequal levels of innovation within Treasury. Implying that some units or departments invest in innovations more than others. Further findings showed that the adopted innovations proved to be beneficial in terms of improving service delivery. Leading to the conclusion that taking full advantage of innovation technologies and systems could be advantageous for the department. Additionally, this study found that adopting 4IR technologies, digital services, ICT infrastructure, and innovation strategies relies on budget sufficiency. Therefore, accelerating innovation systems and processes in service delivery requires the department, its leaders, and management to embrace and invest in innovation.

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On modeling future workplace location decisions: An analysis of Texas employees

Asmussen

Mondal

Bhat

et al. 2023

Transportation Research Part A: Policy and Practice

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An Investigation into Teleworking as An Innovative Work Practice in Small Business Enterprises in South Wales

Cited by 3 publications

References 27 publications

Exploring the influence of telework on work performance in public services: experiences during the COVID-19 pandemic

Exploring the influence of telework on work performance in public services: experiences during the COVID-19 pandemic

The impact of the acceleration of innovation strategies in service delivery performance within the Fourth Industrial Revolution era: a case of a provincial public institution.

On modeling future workplace location decisions: An analysis of Texas employees

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