An investigation of the consumer’s trusting mechanism in emerging healthcare technology

Wei, Xinyu; Xie, Heng; Peng, Xianghui; Prybutok, Victor R.

doi:10.1108/imds-06-2020-0321

Cited by 5 publications

(4 citation statements)

References 78 publications

(79 reference statements)

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“…Low perceived risk of the use of technology can lead to user confidence to reuse a technology. Previous research stated that trust can mediate the relationship between perceived risk and intention to reuse various technologies such as e-banking (Jayantari & Seminari, 2018;Saputri, 2018), social media , online shopping sites Arora & Sahney, 2017;Rizkitasari & Nugroho, 2017) and health applications (Wei et al, 2020). These results indicate that trust can mediate the relationship between perceived risk and intention to use technology because the presence of distrust can lead to higher perceived risks and affect the intention to reuse.…”

Section: Introductionmentioning

confidence: 80%

role of trust mediates the effect of perceived ease of use of use and perceived risk on intention to re-use QRIS payment methods

Primandari

Suprapti²

2022

ijbem

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This study aimed to examine and explain the role of trust in mediating the effect of perceived ease of use and perceived risk on the intention to reuse the QRIS BPD Bali payment method. This research is associative quantitative research conducted in Denpasar City. Data consists of 150 samples, collected by distributing questionnaires containing open and closed questions and statements that have been tested for validity and reliability. The analysis technique used is the Structural Equation Model (SEM) using SmartPLS 3.2.9 software as an analytical tool. The results of this study indicate that the perceived ease of use has a positive and significant effect on the intention to reuse and the perceived risk has a negative and significant effect on the intention to reuse. Trust has a positive influence on the intention to reuse and can mediate the relationship between perceived ease of use and perceived risk on the intention to reuse the QRIS BPD Bali payment method in Denpasar City.

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Section: Introductionmentioning

confidence: 80%

role of trust mediates the effect of perceived ease of use of use and perceived risk on intention to re-use QRIS payment methods

Primandari

Suprapti²

2022

ijbem

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“…This event can help make the rest of the SMIs focus more on their business and increase their income by choosing better products Social risks (Adapted from Chen et al, 2021a, b, c;Wei et al, 2021;Featherman and Pavlou, 2003) Social risks 1…”

Section: Appendixmentioning

confidence: 99%

“…After this event, the use of the live platform or purchasing products on the live platform may negatively affect the way others think of me Safety risks (Adapted from Chen et al, 2021a, b, c;Wei et al, 2021;Featherman and Pavlou, 2003) Safety risks 1…”

Section: Appendixmentioning

confidence: 99%

Identify the effect of government regulations on the live streaming e-commerce

Shou,

Yu,

Dai

2023

IMDS

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PurposeOn December 20, 2021, Viya, a social media influencer (SMI) with the largest number of followers in China, was exposed for having evaded RMB 643 million in taxes during 2019 and 2020. Consequently, she was fined a total of RMB 1.341 billion by the tax authorities. While the strict government regulations demonstrated in the Viya event may build confidence in the consumers for future purchases, the exposure of issues and problems through implementation of the stronger government regulations may warn consumers off. Thus, the main objective of this paper is to examine the effect of government regulations on consumers' usage intentions of live streaming e-commerce by taking the Viya event as an example.Design/methodology/approachThe authors consider both the positive effect of consumers' perceived benefits of the government regulations and the negative effect of their perceived risks of the Viya event on the usage intentions of live streaming e-commerce. After collecting 314 subjects with diverse gender, ages, education levels and income profiles, the data are processed by partial least squares-based structural equation modeling (PLS-SEM) and SmartPLS software.FindingsThe results demonstrate that strict government regulations can build trust in consumers of live streaming e-commerce by increasing the perceived benefits of restricting the behavior of SMIs. Among the potential perceived risks (social risk, safety risk and psychological risk), the safety risk is supported to have a negative effect on consumers' trust in live streaming e-commerce platforms. Besides, the authors have also identified different types of usage intentions in live streaming e-commerce, i.e. watching intention and purchase intention, and have empirical support for the positive relationships between the consumers' trust in live streaming e-commerce platforms and different usage intentions.Originality/valueThe authors' findings contribute to the application of commitment-trust theory, institutional theory and organizational control theory in the context of the live streaming e-commerce industry. Particularly, the authors use the Viya event as an example to quantitatively examine the effects of strict government regulations, which enriches the existing literature on this topic.

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“…This gave rise to the UTAUT and UTAUT2 models (Venkatesh et al, 2012). These models have been further examined by many authors (Chen et al, 2017;Duan and Deng, 2021;Hew et al, 2015;Ooi et al, 2021;Wei et al, 2021). However, extant perspectives attempt to justify the adoption and usage of new technology through various lenses; they are based on goodsdominant (GD) logic where the technologies such as mobile apps are considered products (Fang, 2019) that have embedded value.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Mobile business apps and employee productivity

Rokonuzzaman,

Alhidari,

Harun

et al. 2023

IMDS

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PurposeHoping to increase the productivity of their employees, firms provide and expect their employees to use approved mobile apps. However, despite an intuitive appeal, the relationship between information technology usage and productivity is still seen as paradoxical. This study examines the relationship between employees' experience and engagement with business mobile apps provided by employers and its effects on employee work productivity.Design/methodology/approachData from respondents who use employer-provided business apps were used to test the hypotheses. Measurement-corrected latent scores extracted from the PLS measurement evaluation were used in regression-centric assessment using PROCESS.FindingsResults indicate that employee-users’ experience-based attributions of the business app, i.e. customization, performance quality and compatibility, have positive effects on productivity mediated by participation intensity. Further, work type (retail vs non-retail) and the depth of the employee user’s experience moderate experience-based attributions' indirect effects on productivity.Originality/valueUnlike previous studies delving into this topic, this study focuses solely on the mediation and moderation effects for hypothesis testing. Specifically, this study investigates effects conditional on work type (retail vs non-retail), which the authors believe has significant implications for retailing. These findings have interesting implications for both future research and managers.

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An investigation of the consumer’s trusting mechanism in emerging healthcare technology

Cited by 5 publications

References 78 publications

role of trust mediates the effect of perceived ease of use of use and perceived risk on intention to re-use QRIS payment methods

role of trust mediates the effect of perceived ease of use of use and perceived risk on intention to re-use QRIS payment methods

Identify the effect of government regulations on the live streaming e-commerce

Mobile business apps and employee productivity

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