An Investigation of University Students’ Perceptions of Learning Management Systems: Insights for Enhancing Usability and Engagement

Abstract

Learning management systems (LMS) have become central to modern education, enabling accessible, personalized, and engaging learning experiences. This study aims to investigate Saudi university students’ perception of LMS in order to explore the critical factors that shape their engagement, satisfaction, and acceptance of these platforms. Drawing from the existing literature that points out the usability challenges of LMS, this study hopes to derive actionable insights to optimize e-learning outcomes. Using Kelly’s repertory grid analysis technique, this study systematically captured and analyzed the personal constructs students associate with LMS, focusing on ease of use, interactivity, and content alignment with educational needs. A sample of 20 university students provided insights on their experiences with LMS features related to usability, functionality, and interactivity, which are critical to engagement. Findings indicate that ease of use is a major determinant of acceptance, along with interactivity and relevant content delivery that supports diverse learning preferences. The study identifies key elements to improve LMS platforms, fostering a more engaging digital learning environment and supporting students’ learning needs. The findings highlight the key aspects: usability of LMS and students’ satisfaction through user-friendly interfaces and interactive features. Institutions that incorporate student feedback into LMS development will likely see improved e-learning outcomes. This research contributes to a deeper understanding of LMS user perceptions and implies refinements that can align platforms with pedagogical demands in higher education.