An Issues Management Perspective on Corporate Identity: The Case of a Regulatory Agency

Illia, Laura; Schmid, Evelyn; Fischbach, Irene; Hangartner, Robert; Rivola, Roberto

doi:10.1057/palgrave.crr.1540208

Cited by 9 publications

(4 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Finally, the articles that connected expectations with identity called for congruence between organizational identity and expectations. Much in a similar manner as articles that mentioned expectations in connection with reputation, mismatches between expectations and organizational conduct were seen as future threats for identity (e.g., Illia et al, 2004).…”

Section: Referring Articlesmentioning

confidence: 92%

Audience Enabling as Corporate Responsibility for Media Organizations

Olkkonen

2015

Journal of Media Ethics

View full text Add to dashboard Cite

Section: Referring Articlesmentioning

confidence: 92%

Audience Enabling as Corporate Responsibility for Media Organizations

Olkkonen

2015

Journal of Media Ethics

View full text Add to dashboard Cite

“…Trust can be seen as a willingness to rely on another based on a positive expectation (e.g., Poppo and Schepker 2010). Finally, research that connects expectations with identity call for congruence between organizational identity and expectations; mismatches between expectations and organizational conduct are seen as future threats for identity (e.g., Illia et al 2004).…”

Section: Expectations In Public Relationsmentioning

confidence: 99%

28 Public relations and expectation theory: Introducing Relationship Expectation Theory (RET) for public relations

Olkkonen¹,

Luoma‐aho²

2021

Public Relations

View full text Add to dashboard Cite

Expectations provide organizations with information and cues about their stakeholders' and publics' values, interests, experiences, and knowledge. This chapter argues for a move that takes expectations beyond the current cursory level for different areas of public relationsreputation management, corporate responsibility, issues management, and legitimacy-toward explicit theoretical understanding and models for addressing expectations. The chapter introduces expectations as an intersecting phenomenon in public relations research and builds postulations for theorizing expectations in public relations by reviewing theories that address expectations in relationships, and by exploring different conceptual meanings of expectations. As a result, the chapter introduces Relationship Expectation Theory (RET) that places expectations in the domain of public relations. RET acknowledges different expectation types, the context of organizational relations, and organizations' limited ability to influence expectations.

show abstract

“…Finally, mismatches between expectations and organizational conduct are seen as future threats to identity (e.g. Illia et al, 2004).…”

Section: Expectations and Public Relations: Outlining Connectionsmentioning

confidence: 99%

Theorizing expectations as enablers of intangible assets in public relations: Normative, predictive, and destructive

Olkkonen

Luoma‐aho

2019

Public Relations Inquiry

View full text Add to dashboard Cite

Expectations intersect with many areas of public relations, yet conceptual and theoretical understandings of expectations have not been strong in public relations research. In fact, expectations are often discussed at a cursory level, expectation theories are seldom applied, and the concept of expectations is not problematized. In this article, therefore, we explore the role of expectations in public relations and illustrate how expectations shape organizational relationships, particularly by enabling or destroying the creation of organizational intangible assets. We identify gaps in how expectations are addressed in public relations, present the results from a literature review of 159 academic articles, and move forward conceptually by elaborating expectations as normative, predictive, and destructive assessments. The predictive and destructive dimensions that recognize negative expectations, in particular, can help public relations scholars understand the flipside of the much more often discussed positive expectations. Fulfillment of negative expectations, for example, can explain the active maintenance of unfavorable reputations and reputational stigmas.

show abstract

An Issues Management Perspective on Corporate Identity: The Case of a Regulatory Agency

Cited by 9 publications

References 13 publications

Audience Enabling as Corporate Responsibility for Media Organizations

Audience Enabling as Corporate Responsibility for Media Organizations

28 Public relations and expectation theory: Introducing Relationship Expectation Theory (RET) for public relations

Theorizing expectations as enablers of intangible assets in public relations: Normative, predictive, and destructive

Contact Info

Product

Resources

About