An IT Infrastructure Patterns Approach to Improve IT Service Management Quality

Abstract

-IT services are built on top and are delivered by (and therefore depend upon) IT infrastructures. The design of the latter is critical, since it will influence the overall quality of IT services. However, designing IT infrastructures for large organizations is a challenge task since it requires knowledge of existing organization processes, the views of different players, and the conjunction of technical expertise in different domains, that rarely reside in a single individual. To improve the design of IT infrastructures, namely by allowing to reuse proven solutions to recurrent problems we propose the use of IT infrastructure patterns. The use of patterns in the design of IT infrastructure will provide several benefits such as facilitate the communication among IT design stakeholders, simplify the whole design process and potentially decrease size and complexity, which all contribute to increase the quality of IT service management processes. This paper present the preliminary effort to build supplierindependent IT infrastructure patterns and we introduce two of them, covering aspects from its rationale to instantiation that will hopefully leverage the IT infrastructure design process and create a positive impact in the quality of IT service management processes trough proven and better designed IT infrastructures.

Organizational structure analysis of information technology center at Sayed Jamaluddin Afghani University

“…The number of technical staff, duties, and responsibilities of Sayed Jamaluddin Afghani University's IT Center should be same like other five IT Centers e.g. Information technology Centers of Kabul, Herat, Balkh, Nangarhar, and Qandahar (ITCK, ITCH, ITCB, ITCN, and ITCQ [1] ) [18,7,9,11] .…”

“…Trainings for the executives: executives of the university in the higher level of the administration, such as chancellor of the University and deans of the faculties need to know that how to use computer, internet and e-mails. Because currently at the university there is lack of IT knowledge and majority of deans of faculties have problems with the use of computer, the internet, and e-mails, which is really important for them, therefore there should be training for them to overcome the problems [2,1,18] . Trainings for the women: according to culture and environment most of the female students have a lot of problems and couldn't join male students classes even if join the male students class then couldn't ask a question when do not understand, therefore it is better to prepare special classes for the female students to well trained and improved [18,22,10] .…”

“…All Universities and institutions of Higher education in Afghanistan require a powerful organizational and administrative structure, that can support sustainability, modernization, and coordinates human resources, and their IT supply in teaching, research, studies, and further academic training as well as in the technical administration. So in this regard the Universities in Afghanistan need clear, standardize, and well-set, IT structures with a stable and reliable rule of competencies and responsibilities [1,2,18] . Thus, to have standardize, active, and well functioning Information Technology Center (ITC) in Sayed Jamaluddin Afghani University.…”

Improvement of the enterprise infrastructure evaluation method

“…The description of the infrastructure of an enterprise existing in modern literature [7,8] is intended, first of all, in order to form an idea of the composition of the infrastructure elements and the connections between them. However, the use of such approaches in the absence of formal models does not allow one to describe the state of an object at a certain point in time.…”

Impact Of Service Quality Dimensions on Customer Satisfaction, Considering Service Performance as Mediator: A Study of Healthcare Sector of Pakistan

“…In addition, it has been argued that public healthcare services exhibit a lack of self-sustainability in administrative matters, prioritizing unquestioning adherence over the well-being of the general population (Hashemi et al, 2020). However, it is widely acknowledged in academic literature that public healthcare centers often face scrutiny and allegations of carelessness, resource mismanagement, and inadequate administration (da Silva & e Abreu, 2010). In the fiscal year 2015-16, the government of Pakistan dedicated a sum of 168 billion Pakistani rupees towards the healthcare sector.…”