An NFC based context-aware solution for access to bibliographic sources in university environments

Borrego-Jaraba, Francisco; García, Gonzalo Cerruela; Ruiz, Irene Luque; Gómez‐Nieto, Miguel Ángel

doi:10.3233/ais-120188

Cited by 15 publications

(9 citation statements)

References 22 publications

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“…The next step in the future research would be to anticipate integration of smart technologies into the library CRM system, as suggested by Wójcik (2016); Bradley et al (2016); Liao and Shieh (2015). And to make use of context-aware services as described by Borrego-Jaraba et al (2013); Chang and Liao (2006) to improve services and optimize relationships with stakeholders. Finally, public libraries in developing countries need to step up their effort to improve library services and relationships with stakeholders to keep up with the trends and standards that developed countries are setting.…”

Section: Discussionmentioning

confidence: 99%

“…Liao and Shieh, (2015) proposed a novice and reliable way to use NFC technology for the book-finding system by placing NFC tags on the shelves throughout the library enabling patrons with smart devices to easily find books. Borrego-Jaraba et al (2013) presented a pervasive and context-aware system that uses NFC technologies in helping students with access to bibliographic sources located in the academic library, thus demonstrating that NFC technology provides a new and more intuitive interaction model.…”

Section: Enhancing Customer Relationships In Librariesmentioning

confidence: 99%

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Enhancing the customer relationship management in public libraries

Stokic

Stojanović

Bogdanović

et al. 2019

LHT

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Purpose The purpose of this paper is to investigate the possibilities of implementing the customer relationship management (CRM) concept and smart technologies in public libraries in developing countries. The goal was to explore the level of librarians’ awareness about CRM concept and their willingness to accept the CRM concept in libraries. Also, patrons’ satisfaction with the quality of services and relationships in public libraries is explored. Design/methodology/approach The authors obtained data for this research through two online surveys. The first survey measures librarians’ level of awareness about CRM concept and their perception about CRM and smart technologies concept in public libraries in three developing countries: Serbia, Montenegro and Bosnia and Herzegovina. The second survey measures patrons’ satisfaction with services and relationship in public libraries in these three countries. Findings The research results revealed that most surveyed librarians are familiar with the CRM concept. However, libraries in these three developing countries barely use CRM or smart technologies to improve the relationship with stakeholders. Also, most patrons are satisfied with relationships and services. The analysis of data indicates no significant difference in the satisfaction level among patrons between these three developing countries. Research limitations/implications Not all libraries participated in this research. Therefore, the sample is not distributed evenly across different types of libraries or user groups. Future research should include different types of libraries. Practical implications The results can be used by public libraries in developing countries to improve the relationship with stakeholders harnessing CRM concept and smart technologies. Social implications The use of CRM in combination with the smart technologies can help leverage the quality of the relationship between public libraries and stakeholders which in turn would secure their support and loyalty in the future. Originality/value The integration of CRM concept as a component of library business automation process is an idea that has not been discussed widely in the library community and could initiate a positive trend in public libraries in developing countries.

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Section: Discussionmentioning

confidence: 99%

Section: Enhancing Customer Relationships In Librariesmentioning

confidence: 99%

Enhancing the customer relationship management in public libraries

Stokic

Stojanović

Bogdanović

et al. 2019

LHT

View full text Add to dashboard Cite

show abstract

“…The NFC-enabled “touch computing” is a kind of “physical browsing [6]” that can assist the NIA in catching up user's intention more precise than other context-aware techniques [7]. Thereby, the NIA can apply ontology knowledge to infer user's implication from touching behavior and then trigger some activities for achieving a proactive goal in a specific application field [1, 4].…”

Section: System Specificationmentioning

confidence: 99%

“…The ambient intelligence (AmI) is a new investigation area that facilitates accessing virtual information of real artefacts, such as objects, location, time, people, and sensors. The near-field communication (NFC) combines the radio frequency identification (RFID) and interconnection technologies to support short-range wireless communication among mobile devices and augmented objects [1]. Thus, NFC is an important enabler for Internet of things (IoT) applications, where people can use an intuitive way to contact visual tags of augmented objects and invoke the associated services [2].…”

Section: Introductionmentioning

confidence: 99%

Framework for NFC-Based Intelligent Agents: A Context-Awareness Enabler for Social Internet of Things

Lin

2014

International Journal of Distributed Sensor Networks

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Context-aware applications are required to be aware of user context and ambient intelligent to support nonintrusive humancomputer interaction. However, the uncertain real-world environments make it difficult for a system to perceive enough environmental contexts and achieve user's goal. Therefore, this study proposes a framework for developing an NFC-enabled intelligent agent, which combines the NFC technique with context-acquisition, ontology-knowledgebase, and semantic-adaptation modules to be aware of location, time, device, and activity contexts with respect to personal and social profiles. To cope with the uncertain environment, a credit-based incentive scheme is also proposed to encourage social cooperation and thereby enlarge the value of personal perceptions. By developing a complete ontology knowledgebase, the proposed framework can incorporate with social-cooperation schemes to recommend relevant services for supporting reactive action, proactive achievement, and social cooperation. The resultant social-advertising system shows that this framework can support a wide-range of different functionalities and is indispensable to an NFC-based intelligent agent for social Internet of things.

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“…When users using NFC device to interacting with objects, ITU can made to reduce the time to learn systems. Borrego [6] proposed a pervasive system which provides students the access to bibliographic sources. The application area is university libraries and students "touches" a bibliographic source can receives personalized information on NFC device.…”

Section: Related Workmentioning

confidence: 99%

An NFC E-Learning Platform for Interactive and Ubiquitous Learning

Lee

Kuo

2014

Proceedings of the 2014 International Conference on Education Reform and Modern Management

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In recent years, the digital learning technology has evolved from E-Learning to M-Learning and U-Learning. However, most of these digital learning paradigms do not support the interactive teaching activities in class. With NFC (near field communication) technology, the interactions between teachers and students can be largely enhanced. In this work, an NFC Ulearning platform is proposed with four innovative interactive teaching scenarios as well as several NFC learning interactive functions. Compared to traditional M-Learning or U-Learning models, the proposed NFC U-Learning model can enhance the interactive teaching activities in class.

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An NFC based context-aware solution for access to bibliographic sources in university environments

Cited by 15 publications

References 22 publications

Enhancing the customer relationship management in public libraries

Enhancing the customer relationship management in public libraries

Framework for NFC-Based Intelligent Agents: A Context-Awareness Enabler for Social Internet of Things

An NFC E-Learning Platform for Interactive and Ubiquitous Learning

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