An object-based framework for communication services

Alberi, J.; Cochinwala, Munir; Cohen, Elazar; Jackson, Niall; Pucci, Marina; Sigman, E.

doi:10.1109/spvce.2000.934169

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“…Our approach has been incorporated in a prototype platform, called Adaptive Communicating Applications Platform (ACAP) [1]. ACAP takes an object-oriented approach to managing services and resources.…”

Section: Introductionmentioning

confidence: 99%

Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer Approach

Cochinwala¹,

Jackson²,

Shim³

et al. 2003

Integrated Network Management VIII

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As the number and diversity of end user increase, services should be able to dynamically adapt to available resources in a given environment. In this paper, we present the concepts of migratory services and peer-to-peer connections as the means of facilitating adaptive service and resource management in distributed and heterogeneous environments. Our approach has been realized using object-oriented principles in Adaptive Communicating Applications Platform (ACAP). The architectural design and implementation of a real-life high-level service, Virtual Call Center (VCC), are used to illustrate issues in adaptive service and management issues and discuss in detail our approach in ACAP.

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Section: Introductionmentioning

confidence: 99%