The role of DACs was originally envisaged as providing a service for unregistered patients wanting convenient, accessible, emergency care, and as providing routine National Health Service (NHS) care, including check-ups in geographical areas where there is limited availability of NHS care in general dental practice. In a geographical area with low dental need, one might expect the DAC to fulfil the second of these roles. However, this study suggests that even in this type of area, users of the DAC who responded to the questionnaire viewed it as a source of emergency care and not as a provider of routine care.