People and organizations around the globe use multimedia applications for interaction and communication. There is notable traffic growth characteristic of these applications since there is a convergence of voice and data for a single transport model. Computer networks, because they support such applications, meet the challenges and business op portunities that operators have taken advantage of. On the other hand, users use services with increasingly refined qualities, nevertheless, there are aspects that must be addressed to raise the quality of experience for users when consuming services offered over the inter net. QoS metrics are usually user-based or network-based, hence concepts such as NFV and SDN allow to improve and expand the perspective of offering an abstraction layer for the development of flexible solutions that deal with multimedia applications offered in the cloud. Nevertheless, the construction of these solutions must be based on intrinsic aspects to the Future Internet concept that advocates virtualized solutions, flexible, convergent, scalable, context-aware, secure and better managed. This dissertation proposes an approach to mitigate the distance of the applications with the resources of compute and network. Usually, the applications are unaware of the hardware characteristics on which they operate, as for the network, even with several efforts at various levels of the protocol stack, the specificities of running applications are unknown. There is also challenges of managing global resources, integrating policies and service agreements between operators. This work aims to add a management layer to raise the levels of QoS for multimedia applications based on NFV. To accomplish this, an entity that acts on the data and control plane is proposed, capable of orchestrating network and computing resources simultaneously to enhance QoS in multimedia appli cations. The incorporation of this entity achieves QoS improvement through resiliency in the end-to-end communication of the consumer entity of these applications, provides adequate load balancing in order to avoid compromising QoS parameters such as response time, provides on-demand scalability, improves the concept of package inspection for the segmentation of application-oriented network policies, and finally performs the separation of data and control plane. The construction and experimentation of the solution allowed to reduce response times in the multimedia applications. The solution reacted adequately to heterogeneous workloads in order to provide reliability for QoS guarantee. Further more, the concept of packet inspection was able to act to decrease the distance that the applications have from the network and the hardware on which they operate.