Outlines the dynamic and complex information delivery environment facing managers, and describes the eLib‐funded FIDDO (Focused Investigations of Document Delivery Option) Project’s aims, organisation and activities to date. The project seeks to establish reliable information on document delivery to assist managers in decision making. The project has formal structure and management to enable consultation and liaison with relevant expertise and interests. Work to date is described, including literature reviewing, document delivery vendor study, World Wide Web‐based information dissemination point, national survey of interlibrary loan practices, exchange of experience workshop, and “live” field trials.