An Updated Framework of Factors Enabling Digital Transformation

Abstract

Background: There is increasing pressure on organizations to undergo digital transformation. The literature provides substantial but unconsolidated knowledge of relevant factors that enable organizations to fully utilize the potential of digital technology transformations. This work revises, expands, and updates a previously published framework of factors that enable digital organizational transformation structured along traditional strategic, tactical, operational, and normative management perspectives. Method: Following a design science approach, this paper developed a framework in two steps. The starting point was an initial iteration of the framework developed from a structured literature review; that version of the framework was evaluated based on the results of qualitative interviews that were conducted with experts. A revised framework was generated to take advantage of a more recent literature review; the input of focus groups and qualitative interviews; and a second full design cycle was executed. The revised framework is presented in this paper. Results: The revised framework structures nine relevant factors along the traditional management perspectives of strategic, tactical, operational, and normative management, and it integrates feedback from the scientific community and experts from practice. Conclusions: The developed framework enables a structured overview of factors relevant for commencing digital transformation initiatives. This clear structure, as well as its close links to traditional operational, tactical, strategic, and normative aspects of management, can support practitioners in preparing their organizations for digital transformation. Recommended Citation Rueckel, David; Mühlburger, Manuel; and Koch, Stefan (2020) "An Updated Framework of Factors Enabling Digital Transformation," Pacific Asia Journal of the Association for Information Systems: Vol. 12: Iss. 4, Article 1. DOI: 10.17705/1pais.12401 Available at: https://aisel.aisnet.org/pajais/vol12/iss4/1 DOI

Integrating Distance Education into Mobile Devices Using Adobe Connect Pro

“…Various perspectives and information can be gathered from various sources and contacts. They can be used to complete class tasks, develop ideas, and brainstorm for writing exercises (Rueckel et al, 2020). Students may be more engaged and committed Dian Luthfiyati, Oikurema Purwati, Widyastuti, Ahmad Munir / Integrating Distance Education into Mobile Devices Using Adobe Connect Pro to class activities if they have access to various viewpoints and materials.…”

Citizen involvement in digital transformation: a systematic review and a framework

“…Essentially, the findings addressing both RQ1 (see Table 2) and RQ2 (see Table 3) can be viewed as the factors that influence DT supported by citizen involvement as the success factors are described as the opposite side from challenges and problems in DT but they all faithfully influence DT (Vogelsang et al ., 2019). To better structure and organise the insights on these factors for further analysis, a classification provides a means to address this concern (Rueckel et al ., 2020). Several classification approaches for structuring the factors that support DT were identified within the literature.…”

“…, 2019). More recently, researchers (Muehlburger et al ., 2019; Rueckel et al. , 2020) proposed a framework to define four categories of the DT enabling factors: organisational values, management capabilities, organisational infrastructure, and workforce capabilities.…”

Digital Kaizen: An Approach to Digital Transformation

“…The commitment and involvement of top management are required (Henriette et al, 2016;Rueckel et al, 2020). The lack of a sense of urgency is a barrier of digital transformation, as complacent organisational leaders would not support transformation initiatives (Agrawal et al, 2019).…”

“…For instance, new digital solutions should be designed according to an end-to-end customer journey so that the new products and services offer novel values (Loonam et al, 2018). Integration with digital ecosystems is necessary for successful digital transformation, such as companies should cooperate with the academic community to enable knowledge transfer (Ivancic et al, 2019;Osmundsen et al, 2018;Rueckel et al, 2020). Digital transformation not only involves digitising existing processes, forms, documents, and services, but also digitally leveraging the relationships with their stakeholders (Mergel et al, 2019).…”