2023
DOI: 10.33086/amj.v7i2.5385
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Analisa Beban Mental Karyawan Menggunakan Nasa - Tlx Rooms Division Prime Plaza Hotel Kualanamu

Mohamad Yusak Anshori,
Febronia Meda Sulistyaningtyas,
Khairi Wahyuni

Abstract: This research aims to analyze the mental workload of Prime Plaza Hotel Kualanamuemployees and provide recommendations to management to overcome the decline in service qualitydue to workload. Data was taken from the Rooms Division which consists of the front officedepartment and housekeeping department with a total of 18 respondents from various levels ofpositions. The NASA-TLX method was used to process the data, and the results showed that theworkload in the Rooms Division was very high based on six indicator… Show more

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