Análisis Comparado De La Satisfacción De Los Estudiantes Y Docentes en La Universidad Pública Española

Martínez‐Navalón, Juan Gabriel; Blanco‐González, Alicia; Del-Castillo-Feito, Cristina

doi:10.35564/jmbe.2019.0005

Cited by 5 publications

(3 citation statements)

References 39 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…As access to information flows in other sectors, future research could compare dissatisfied consumer behavior across sectors. For example, the higher education sector (Appleton‐Knapp & Krentler, 2006; Martínez‐Navalón, Blanco‐González, & Del‐Castillo‐Feito, 2019), like the hospitality sector, is also exposed to continuous evaluation through online information. In line with Vargo and Lusch (2004, 2008) premises about the new dominant logic for marketing, the service industry may be a focus of interest for researchers to develop new advances in this field.…”

Section: Discussionmentioning

confidence: 99%

Changes and evolution in the intellectual structure of consumer dissatisfaction

Nebreda

Martín

González

2020

J of Consumer Behaviour

View full text Add to dashboard Cite

Technological progress has encouraged dissatisfied consumers hostility to companies. This has notably caught the attention of researchers, which have developed numerous advances about dissatisfaction causes and consequences. A large volume of scientific knowledge has been produced, making it difficult to process the multiple lines of research generated. The aim of this work is to provide an integrated perspective of the scientific domain's research traditions on consumer dissatisfaction, showing the development, trends, and future lines of research. Using bibliometric methodology, based on co‐cites, we map the intellectual structure of current scholarship in this field. Results point out the major areas of research, the evolution, path of dissemination, and transformative discoveries. This study contributes to the development of the customer dissatisfaction literature by providing an integrated view of the field, facilitating quick understanding of their structure and identifying future lines of research.

show abstract

Section: Discussionmentioning

confidence: 99%

Changes and evolution in the intellectual structure of consumer dissatisfaction

Nebreda

Martín

González

2020

J of Consumer Behaviour

View full text Add to dashboard Cite

show abstract

“…Consequently, this technique is widely applied as an effective tool for exploratory analysis Hair et al (2019). Using PLS‐SEM is also recommended when some of the variables analysed are composed of dimensions Martínez‐Navalón et al (2019), as well as when the model proposed by Henseler (2017) is used. The PLS‐SEM analysis was performed using SmartPLS 3.…”

Section: Methodology and Samplementioning

confidence: 99%

“…Legitimate, congruent institutions make the students improve the evaluation of a brand's authenticity (Fritz et al, 2017). However, in spite of how relevant legitimacy is for HE institutions, there are few empirical documents that take it into consideration (Del‐Castillo‐Feito et al, 2019; Martínez‐Navalón et al, 2019; Miotto et al, 2020). Hypothesis The legitimacy of an institution has a positive influence on loyalty.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Understanding dissatisfaction through evaluation theory

2022

Self Cite

View full text Add to dashboard Cite

Despite its effects on organisations, dissatisfaction is an under‐researched topic in management. This research provides a model built upon evaluation theory that helps to understand the motives, negative emotions, confrontation strategies and legitimacy when consumers are not satisfied with the services given. This model is tested in a sample of 844 people using structural equation modelling. The research findings show the impact of reputation and identification in dissatisfaction and the importance of managing dissatisfaction to improve trust and loyalty. Managers can use these results to development strategic plans and marketing strategies in order to attract and retain more consumers.

show abstract

Origin and Evolution of the Legitimacy Management in Higher Education

Cruz-Suárez

Marino

Prado‐Román

2020

JMBE

View full text Add to dashboard Cite

What is being researched and which is the sources of knowledge? Those are questions that researchers ask in the construction of new scientific advances. Research on legitimacy and higher education has grown in recent years. This make difficult to get a current view of the situation in which this field of research is. The purpose of this research is to identify and visualize the current state of research in the field of legitimacy and higher education. Through a bibliometric methodology based on co-citations, the current intellectual structure of this research field is analyzed. Furthermore, the main research areas, the main contributors and the means of dissemination of this knowledge are identified. This work contributes to the development of the field of legitimacy and higher education by providing an integral vision of the situation of this domain, a starting point and an adequate theoretical basis for researchers to build new advances.

show abstract

Análisis Comparado De La Satisfacción De Los Estudiantes Y Docentes en La Universidad Pública Española

Cited by 5 publications

References 39 publications

Changes and evolution in the intellectual structure of consumer dissatisfaction

Changes and evolution in the intellectual structure of consumer dissatisfaction

Understanding dissatisfaction through evaluation theory

Origin and Evolution of the Legitimacy Management in Higher Education

Contact Info

Product

Resources

About