Analisis Deskriptif Pada Dimensi Kualitas Layanan Mobile Banking (M-Banking) Terhadap Kepuasan Nasabah Perbankan Syariah

Rahmawati, Charissa Kezia; Fianto, Bayu Arie

doi:10.20473/vol7iss20206pp1118-1127

Cited by 3 publications

(3 citation statements)

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“…Dengan judul "pengaruh citra perusahaan, kualitas layanan dan kepuasan nasabah terhadap loyalitas penggunaan bni mobile banking studi kasus bni kantor cabang harmoni" [6]. Penelitian dari Charissa Kezia Rahmawati, dan Bayu Arie Fianto dengan judul "analisis deskriptif pada dimensi kualitas layanan mobile banking (m-banking) terhadap kepuasan nasabah perbankan syariah" [7]. Dan penelitian dari Ni Putu Rita Arini Indiawati dengan judul "kepuasan pengguna e-banking oleh mahasiswa universitas pendidikan ganesha sebagai nasabah PT.…”

Section: Pendahuluanunclassified

Evaluasi Tingkat Kepuasan Masyarakat Terhadap Penggunaan Aplikasi DG Bankaltimtara Menggunakan Pieces Framework

Febiola

Canta²,

Hadisaputro³

2022

Jur. Ris. Kom.

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Bankaltimtara is PT Bank Pembangunan Daerah Kalimantan Timur and North Kalimantan operating under the trade name Bankaltimtara which has a banking application named DG Bankaltimtara. And intended for all Bankaltimtara customers who have savings. DG Bankaltimtara can be installed via smartphones, such as Android or IOS. That is, it is enough just to connect to the internet network and access DG Bankltimtara, especially users at the North Penajam Paser branch, so all banking matters can be easily completed in just a matter of minutes. There are several service features provided such as balance information, account mutation information, transfers between accounts and to other banks, payments, and purchases. With the DG Bankaltimtara application, it is necessary to identify problems to find out how satisfied the community or users are with the application. One method that can be used in evaluating is to use the PIECES Framework (Performance, Information, Economic, Control, Efficiency, Service) method. Based on the PIECES method which consists of Performance, Information, Economic, Control, Efficiency, and Service to measure the level of satisfaction with the use of the DG Bankaltimtara application, the North Penajam Paser branch can be seen from each of the existing variables, to see how much satisfaction the application user has. DG Bankaltimtara in the PIECES framework method is to produce an average value of the questionnaire results of 4.46 on the likert scale with very satisfied category

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Section: Pendahuluanunclassified

Evaluasi Tingkat Kepuasan Masyarakat Terhadap Penggunaan Aplikasi DG Bankaltimtara Menggunakan Pieces Framework

Febiola

Canta²,

Hadisaputro³

2022

Jur. Ris. Kom.

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“…Indikator atau dimensi dalam mengukur kualitas layanan elektronik atau mobile banking dalam penelitian ini yaitu kenyamanan, keamanan, kemudahan, desain dan sistem aplikasi (Rahmawati, Charissa Kezia;Fianto, Bayu Arie;.…”

Section: Layanan Mobile Banking (M Banking)unclassified

The Influence of Mobile Banking Service Quality on Customer Satisfaction of Indonesian Sharia Bank (Case Study: Asn Uin Imam Bonjol Padang)

SARI,

AFRIDA,

MARDIAH

2022

Al-Masraf

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This research is a type of quantitative research that aims to determine the effect of the quality of mobile banking Bank Syariah Indonesia on customer satisfaction. The data used in this study is primary data obtained directly from the answers of 88 respondents who are ASN UIN Imam Bonjol Padang as customers of mobile banking BSI The analytical method used is a simple linear regression analysis method. Based on the results of the study, it is known that the variable quality of mobile banking has an influence on customer satisfaction from the results of hypothesis testing or t-test, a significance value of 0.000 < than 0.05. From the simple linear regression equation, the X regression coefficient is 0.518 which states that if the quality of mobile banking services (X) increases by one unit, then customer satisfaction (Y) will increase by 0.518 or 51.8%. In the R-Square coefficient of determination the effect of mobile banking (X) on customer satisfaction (Y) is 0.713=71.3% and the remaining 28.7% is influenced by factors other than service quality that are not included in this study.

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“…Service is an action or performance given or offered by one party to another that does not cause any transfer of ownership. Service is an attempt to help take care of what others need (Rahmawati & Fianto, 2020). The definition of service quality according to Parasuraman (1988: 23) is a reflection of consumers' evaluative perceptions of the services received at a certain time.…”

Section: Service Qualitymentioning

confidence: 99%

Analysis of Electronic Channel Service Quality on Customer Satisfaction of Bank Syariah Indonesia (BSI) During the Covid-19 Pandemic

Amora

Supriyanto

2021

AL-ARBAH

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Purpose - This study aims to examine and analyze how the influence of Electronic Channel (E-Channel) service quality on customer satisfaction of Bank Syariah Indonesia.Method - The research uses a quantitative approach. The population used in this study is the customers of Bank Syariah Indonesia using E-Channel. With the number of samples in this study amounted to 100 respondents.Result - The variables of reliability, privacy and easy to use have a positive and significant effect on customer satisfaction. Meanwhile, the efficiency variable has a negative and significant effect on customer satisfaction. And for the design variable has no effect on customer satisfaction.Implication - The implication is that the quality of e-channel services (electronic channel) provided by the bank will affect customer satisfaction.Originality - This study analyzes the quality of service in the E-Channel includes five components, namely Reliability, Efficiency, Privacy/Security, Design, and Easy to Use on customer satisfaction.

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Analisis Deskriptif Pada Dimensi Kualitas Layanan Mobile Banking (M-Banking) Terhadap Kepuasan Nasabah Perbankan Syariah

Cited by 3 publications

References 0 publications

Evaluasi Tingkat Kepuasan Masyarakat Terhadap Penggunaan Aplikasi DG Bankaltimtara Menggunakan Pieces Framework

Evaluasi Tingkat Kepuasan Masyarakat Terhadap Penggunaan Aplikasi DG Bankaltimtara Menggunakan Pieces Framework

The Influence of Mobile Banking Service Quality on Customer Satisfaction of Indonesian Sharia Bank (Case Study: Asn Uin Imam Bonjol Padang)

Analysis of Electronic Channel Service Quality on Customer Satisfaction of Bank Syariah Indonesia (BSI) During the Covid-19 Pandemic

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