Analisis Kebutuhan Petugas Pendaftaran Pasien Berdasarkan Metode Workload Indicator Staff Need (Wisn) Di Rumah Sakit Islam Sultan Agung Semarang

Abstract

research with cross sectional time approaches. Sampling techniques are used accidental sampling techniques. A method of the data used in this research are observation and interview. Based on observation we can conclude that registration for new patient that outpatient needs 7 minutes, while registration for old patient that outpatient needs 3 minutes, registration for patient that use insurance needs 3 minutes, registration patient by phone needs 3 minutes, and admission patient needs 12 minutes. Based on the calculation with WISN formula, in