Analisis Kepuasan Pasien Terhadap  Sistem Anjungan Pendaftaran Mandiri (APM) RSKD Duren Sawit  dengan Metode EUCS

Marliana, Nina; Widyaningsih, Cicilia; Istiqlal, Haidar

doi:10.52643/marsi.v7i1.2931

Cited by 2 publications

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“…This opinion is in accordance with Roscoe in Sugiyono, the appropriate sample size in research is between 30 to 500" from the total population of 114 employees, so according to the opinion above, the sample size in this research can be taken as 30% of the total population. So the sample size for this research was 35 employees 14 . Data collection was carried out through the use of closed questionnaires.…”

Section: Methodsmentioning

confidence: 99%

User Satisfaction Analysis of Hospital Management Information System Using the EUCS Method at Mitra Delima Hospital

Herwati,

Ayu,

Mustafida

2023

Jurnal Manajemen Kesehatan Indonesia

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Mitra Delima Hospital as one of the health facilities in providing its services is required to carry out the management and development of SIMRS in accordance with Minister of Health Regulation Number 82 of 2013 with the aim of supporting and improving the health service process at the hospital. The aim of this research is to analyze user satisfaction of the Hospital Management Information System (SIMRS) using the End User Computing Satisfaction (EUCS) method at Mitra Delima Hospital. This type of quantitative research, the research sample used was 35 health workers at Mitra Delima Hospital. The instrument uses a questionnaire and the analysis technique uses linier regression analysis. The research results showed that some respondents were very satisfied with the use of the Hospital Management Information System (SIMRS) using the End User Computing Satisfaction (EUCS) method at Mitra Delima Hospital. The regression analysis showed that content (p value 0,001) and timeliness (p value 0,03) influence the user satisfaction, while the other three which is accuracy, appearance and ease of use have no influence on user satisfaction. In the simultaneously analysis showed that there is an influence between all independents variables to users satisfaction (p value 0,00; Rsquare 0,935)at Mitra Delima Hospital. It can be concluded that overall respondents are satisfied with the use of the Hospital Management Information System (SIMRS) using the End User Computing Satisfaction (EUCS) method at Mitra Delima Hospital. Mitra Delima Hospital can maintain and increase the level of satisfaction with using SIMRS using the EUCS method, where it can provide additional training to officers in using SIMRS.

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Section: Methodsmentioning

confidence: 99%

User Satisfaction Analysis of Hospital Management Information System Using the EUCS Method at Mitra Delima Hospital

Herwati,

Ayu,

Mustafida

2023

Jurnal Manajemen Kesehatan Indonesia

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“…The satisfaction level of BPJS and non-BPJS APM users belongs to the "very satisfied" category (Marliana et al, 2023). There is a difference in APM user satisfaction between BPJS and non-BPJS.…”

Section: Influencing Factors On Patient Contentment: Digitalization's...mentioning

confidence: 99%

Influencing Factors on Patient Contentment: Digitalization's Moderating Role in East Java's Health Office

Sari,

Yunus,

Riyadi

2024

J. Bus. Manag. Econ. Development.

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This research aims to analyze the role of service quality on patient satisfaction in the East Java Provincial Health Service. The study involved 400 patients at the Outpatient Health Center within the East Java Provincial Health Service. The results showed that Organizational Management had a negative and insignificant effect on patient satisfaction, while Work Culture had a negative and insignificant effect. The physical work environment had a positive and significant effect on patient satisfaction, while Service Quality had a positive and insignificant effect. System digitalization moderated service quality, influencing patient satisfaction. Organizational Management had a negative and insignificant effect on patient satisfaction, while Work Culture had a negative and significant effect. The study highlights the importance of quality health services in achieving patient satisfaction, as it is a level of patient feeling that arises from the performance of the health service they receive. The study also highlights the role of the physical work environment in influencing patient satisfaction through service quality. Overall, the study highlights the importance of addressing the factors that influence patient satisfaction in the East Java Provincial Health Service.

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Analisis Kepuasan Pasien Terhadap Sistem Anjungan Pendaftaran Mandiri (APM) RSKD Duren Sawit dengan Metode EUCS

Cited by 2 publications

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User Satisfaction Analysis of Hospital Management Information System Using the EUCS Method at Mitra Delima Hospital

User Satisfaction Analysis of Hospital Management Information System Using the EUCS Method at Mitra Delima Hospital

Influencing Factors on Patient Contentment: Digitalization's Moderating Role in East Java's Health Office

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