Abstract:Hospital quality is largely determined by two main factors, namely service by hospital staff, as well as facilities and infrastructure. This study aims to analyze the environmental quality of the "X" hospital in Depok City in terms of facilities and infrastructure. This research was a qualitative study. The participants involved were 1 key informant, 1 main informant and 2 supporting informants. Data was collected through observation, interviews and document review. The results of the analysis showed that rega… Show more
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