Analisis Mekanisme Pelayanan Pada Badan Pengelolaan Keuangan Dan Pendapatan Daerah (Bpkpd) Kabupaten Wajo

Najeminur, Najeminur

doi:10.56910/gemilang.v3i1.311

Cited by 2 publications

(1 citation statement)

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“…Loina (2001) in Burhanuddin and Najeminur (2023) considers that service is "an overall process of forming a company image, either through news media, forming company culture internally, or communicating the company's views to government leaders and other interested publics. " while service is "the process of fulfilling needs through the activities of other people directly" [15].…”

Section: Service Mechanismmentioning

confidence: 99%

Strategy for Improving The Quality of Public Services in The Tompaso District Office

Paendong,

Wawointana,

Mamonto

2024

TSSJ

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This research aims to find out, analyze, and describe the Strategy for Improving the Quality of Public Services at the Tompaso District Office. The research method used is qualitative descriptive. The number of informants in this study was 4 people. Data collection uses observation, interview, and documentation techniques. Data analysis through data reduction, data presentation, and drawing conclusions. The results of the research show that the performance of the case study public services at the East Tompaso sub-district office is running well. This is supported by the information data that the researchers obtained that: 1) Service Mechanism In providing services to the community it can be said that it has not been optimal. This is reinforced by the information provided by the sub-district head that the service mechanism has been structured and is always implemented by every community, however, the reality is not yet based on the applicable SOP; 2) Facilities and Infrastructure, the facilities used in providing services and producing documents required by the community are inadequate in terms of capacity; 3) Competence of service providers. If the performance of public services is reviewed after the completion time, there is a guaranteed completion time, it is not yet effective and is not based on standards, for several fields in the East Tompaso sub-district there are still some employees who only master their field, not including other fields. Some employees are placed in their fields because there are limited employees who have expertise in their fields.

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Section: Service Mechanismmentioning

confidence: 99%

Strategy for Improving The Quality of Public Services in The Tompaso District Office

Paendong,

Wawointana,

Mamonto

2024

TSSJ

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Accounting of income and expenses from the provision of services in conditions of instability

Benko

2024

vtneu

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Introduction. The importance of the field of electronic communications is substantiated and it is indicated that this is due to the growing requirements for the quality, speed and efficiency of the provision of services. The procedure for recognition and display of income and expenses from the provision of services has been studied. Purpose. The purpose of the study is to analyze strategic directions for improving the quality of service provision. Methodology.Research methods are qualitative and descriptive, observation, documentation. The main results of the study. The field of electronic communications faces a shortage of investments in the development of infrastructure, a high level of costs for the laying of telecommunications lines and the installation of modern equipment, a decrease in the solvency of service consumers and the lack of an adequate level of customer service, an uneven load in different periods of the day, which requires the coordination of regulatory and legal acts and application of world standards. Conclusions and prospects for further exploration. Companies working in the field of electronic communications must conduct a detailed analysis of the potential of individual components and activities in general, which will make it possible to develop the most optimal model of the communication operator’s activity and mathematically establish the result that can be influenced and quickly adapted to the introduction of new types of services. It should be noted that the services market is characterized by a tendency of gradual displacement of fixed communication and its replacement by mobile communication. Thus, research should be focused on new products in the field of electronic communications, accountingestablishing optimal tariffs, creating investment attractiveness of such an important field of activity both for the state and for individual consumers. A detailed analysis of the requirements and standards that determine the procedure for accounting for income and expenses indicates the need for further research in this direction.

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Analisis Mekanisme Pelayanan Pada Badan Pengelolaan Keuangan Dan Pendapatan Daerah (Bpkpd) Kabupaten Wajo

Cited by 2 publications

References 0 publications

Strategy for Improving The Quality of Public Services in The Tompaso District Office

Strategy for Improving The Quality of Public Services in The Tompaso District Office

Accounting of income and expenses from the provision of services in conditions of instability

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