“…According to (Kamil, Putra, Erawantini, & Muna, 2020) states that medical record management education is related to medical record management, including assembling, coding, indexing, filling, and retention and destruction. Retention officers already have medical record education qualifications, so officers from medical records can direct and assist other officers if they are confused in carrying out medical record retention (Apriliani, Muflihatin, & Muna, 2020). This is in accordance with Masauty's 2018 research which states that the education aspect is an integral part in determining the best way to start the behavior change process, with education the wider the increase in knowledge, this will become the basis for officers to better understand their duties as responsibilities.…”