Analisis Pelayanan Publik Berbasis Media Sosial

Sukarno, Mohamad; Winarsih, Atik Septi; Wijaya, Hacykal Huda; Cahyani, Prihantika Septi

doi:10.24076/jspg.v3i1.507

Cited by 2 publications

(1 citation statement)

References 20 publications

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“…Because what we know is that E-government exists due to the use of technology or digitization, such as by procuring websites, social media accounts, to applications that can all be accessed using the internet network (Suciska, 2016). Furthermore, other factors related to the implementation of egovernment are adaptation technology and digital public service, in this modernization era, which is 4.0 to 5.0, a lot of people's work until the work of government agencies has adopted or adopted technology to help smooth their performance to get performance rewards, therefore in management the provision of public services by government institutions or agencies utilizing this technology by creating a service application or digitizing services as a form of implementing E-government to facilitate the delivery of services to the community to realize service effectiveness and excellent quality (Sukarno et al, 2021).…”

Section: Figure 3 Factors Affecting the Implementation Of E-governmen...mentioning

confidence: 99%

The Effect of Using the Sipenyu Application on the Effectiveness of Population Administration Services in the Covid-19 Pandemic Era in Berau Regency 2021

Maudina

Kharisma

Rahmawati

2023

Internationally known as Journal of Government and Politics

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In the current era, the digitalization system is highly utilized both in terms of communication and information that is used to assist the work of government agencies in meeting the needs of the community, namely the fulfillment of public services. the community with government agencies and previous service systems still have problems that prolong service delivery times and are less effective, therefore the application of a digitalization system is a solution to overcome these problems. This problem also occurs in BERAU Regency in population administration services, so DISDUKCAPIL implements the SIPENYU application as a solution to the service problem. The purpose of this study is to reveal hypotheses related to the influence and factors that support the use of the SIPENYU application in realizing the effectiveness of administrative services in the BERAU Regency. The findings of this study are that there is a significant effect related to the use of the SIPENYU application on the effectiveness of population administration services and this is evidenced by hypothesis testing with measurement indicators, namely Performance Expectancy, Effort Expectancy, Social Influence, on Perceived Enjoyment. on service effectiveness.

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Section: Figure 3 Factors Affecting the Implementation Of E-governmen...mentioning

confidence: 99%

The Effect of Using the Sipenyu Application on the Effectiveness of Population Administration Services in the Covid-19 Pandemic Era in Berau Regency 2021

Maudina

Kharisma

Rahmawati

2023

Internationally known as Journal of Government and Politics

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Analysis of the Effectiveness of Based Public Services Information and Communication Technology (ICT)

Pramashanti,

Septiawan

2024

International Journal of Innovative Science and Research Techno

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This research is entitled: Analysis of the Effectiveness of Public Services Based on Information and Communication Technology (ICT): Study of the National Public Service Complaint Management System for People's Online Aspiration and Complaint Services (SP4N LAPOR) at the Communication and Information Service of the Riau Islands Province. The aim of the research is to determine the effectiveness of public services that utilize information and communication technology (ICT) with the SP4N LAPOR Application service at the Riau Islands Province Communication and Informatics Service (Diskominfo). The SP4N LAPOR Application is an application that can be used for category purposes. reporting in the form of aspirations and appreciation, as well as requests for public information and complaints and reports in the reporting completion category. and one of the government's efforts to provide high-quality public services for the community. In measuring the level of program effectiveness, researchers used Champbel theory (in Mutiarin and Arif, 2014). Also this research is descriptive in nature by applying qualitative methods. Informants were determined by applying purposive sampling techniques. In data collection, research instruments were used, including field observations and interviews with several informants. Then documentation studies are used for the documents in the research. Meanwhile, data analysis techniques are carried out through data reduction, displaying data and drawing conclusions on research that has been carried out. In the research results, it was found that the effectiveness of ICT- based public services with the SP4N LAPOR application in the Riau Islands Province Communication and Information Service (Diskominfo) was running quite effectively, although there were a number of obstacles, including limited reliability human resources in the field of information technology and obstacles. others in the form of the Riau Islands Provincial Government, especially Diskominfo, do not yet have an Information and Communication Technology (ICT) master plan and an Electronic Based Service System (SPBE) architecture.

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Analisis Pelayanan Publik Berbasis Media Sosial

Cited by 2 publications

References 20 publications

The Effect of Using the Sipenyu Application on the Effectiveness of Population Administration Services in the Covid-19 Pandemic Era in Berau Regency 2021

The Effect of Using the Sipenyu Application on the Effectiveness of Population Administration Services in the Covid-19 Pandemic Era in Berau Regency 2021

Analysis of the Effectiveness of Based Public Services Information and Communication Technology (ICT)

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