Analisis Penerapan Tax Amnesty jilid I di Kantor Pelayanan Pajak Pratama Manado

Pulu, Fumiko; Moroki, Florence; Tala, Olifia

doi:10.53682/jaim.v3i2.2394

Cited by 1 publication

(1 citation statement)

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“…Traditionally, public services have been primarily associated with administrative efficiency. As Pulu et al (2022) state, society's growing demands have led to a shift in strategy towards one that is more sensitive to society's wants and expectations. The government currently perceives public services as a means to enhance the well-being of its residents rather than only performing bureaucratic duties.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Service Excellence on Customer Satisfaction in Tax Service Offices: A Systematic Literature Review

Hardini,

Digdowiseiso

2023

ATESTASI

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The principle of customer satisfaction becomes very relevant in tax agencies, where good service can create a positive experience for taxpayers. This research aims to determine how the implementation of Service Excellence at the Tax Service Office influences customer perception and satisfaction and to choose the positive impact of Service Excellence on interactions between tax officers and taxpayers on the level of customer satisfaction at the Tax Service Office. The structure of this research literature review reflects the systematic approach applied in conducting a literature review to support understanding the impact of Service Excellence on customer satisfaction at the Tax Service Office. This research shows that implementing Service Excellence at the Tax Service Office provides better service and creates better relationships between tax institutions and taxpayers. If applied consistently, these principles can sustainably impact customer satisfaction, taxpayer compliance, and the image of tax institutions in society.

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Section: Introductionmentioning

confidence: 99%