Analisis Pengaruh Kualitas Layanan Website Terhadap Pengguna Akhir Menggunakan Webqual 4.0

Muttakin, Fitriani; Aprillia, Dhea Dwi; Kumalasari, Mega

doi:10.37859/coscitech.v3i3.4403

Cited by 3 publications

(3 citation statements)

References 6 publications

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“…Oleh karena itu, diperlukan inovasi dalam memberikan layanan publik dengan memanfaatkan kemajuan teknologi yang semakin pesat. Penggunaan teknologi dapat memberikan manfaat baik secara langsung maupun tidak langsung kepada masyarakat dan pemerintah (Muttakin et al, 2022) penyelenggaraan layanan informasi pertanahan secara elektronik (Agraria et al, 2018).…”

Section: Pendahuluanunclassified

Digitalisasi Inovasi Layanan Pertanahan: Pengecekan Sertipikat Online di Kantor Pertanahan Kabupaten Purbalingga

Prasetyo,

Saefudin

2023

j. pertanah.

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ABSTRAKDalam era kemajuan ilmu pengetahuan dan teknologi yang semakin cepat, pemerintah diharapkan melakukan inovasi dalam memberikan pelayanan publik demi mencapai good governance. Di Indonesia, salah satu contohnya adalah layanan publik di bidang pertanahan yang dikelola oleh Kementerian Agraria dan Tata Ruang/Badan Pertanahan Nasional. Sebagai bagian dari instansi pemerintah tersebut, Kantor Pertanahan Kabupaten Purbalingga mengembangkan inovasi dalam layanan pengecekan sertipikat secara online guna mencapai tujuan tersebut. Tujuan dari penelitian ini adalah untuk mengevaluasi implementasi inovasi layanan pengecekan sertipikat secara online dan faktor-faktor apa yang memengaruhinya. Metode yang digunakan dalam penelitian ini adalah metode kualitatif jenis studi kasus, yang digunakan untuk memahami proses dan makna dari kasus pelayanan pengecekan sertipikat secara online di Kabupaten Purbalingga. Untuk mengumpulkan data dalam penelitian ini, peneliti menggunakan metode wawancara dan kajian dokumen. Sumber informan adalah masyarakat dan pegawai Kantor Pertanahan Kabupaten Purbalingga. Analisis data dalam penelitian ini terdiri dari tiga tahap yaitu kondensasi data, penyajian data, dan penarikan kesimpulan atau verifikasi. Hasil penelitian menunjukan bahwa pelayanan pengecekan sertipikat secara online dapat meningkatkan performa Kantor Pertanahan Kabupaten Purbalingga dalam memberikan pelayanan yang cepat, tepat, transparan, dan akuntabel kepada pemohon atau masyarakat. Masyarakat menanggapi positif pergeseran kearah digitalisasi inovasi pelayanan ini. Berdasarkan hasil penelitian, didapatkan informasi mengenai inovasi layanan tersebut dan faktor-faktor yang memengaruhinya. Faktor-faktor yang memengaruhi implementasi inovasi tersebut dapat dibagi menjadi internal seperti visi dan strategi, sumber daya manusia, struktur organisasi, budaya organisasi, dan eksternal seperti ketersediaan teknologi dan kebijakan pemerintah. Rekomendasi dari penelitian ini bertujuan untuk mengembangkan program yang lebih matang dan berkelanjutan dalam inovasi pelayanan publik di masa depan. ABSTRACTIn the era of rapidly advancing science and technology, it is expected that the government will innovate its provision of public services in order to achieve good governance. In Indonesia, one example is the public service in the field of land management, which is managed by the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency. As part of this government agency, the Purbalingga Regency Land Office has developed an innovation in online certificate-checking services in order to achieve this goal. The research aims to evaluate the implementation of the innovation of online certificate, checking services and the factors that influence it. The method used in this research is a qualitative method of case study, which is used to understand the process and meaning of the case of online certificate-checking services in Purbalingga Regency. Researchers used interviews and document review methods to collect data in this study. Sources of informants are the community and Purbalingga Regency Land Office, officers. Data analysis in this study consists of three stages: data condensation, data presentation, and conclusion drawing or verification. The results showed that online certificatechecking services could improve the performance of the Purbalingga Regency Land Office in providing fast, precise, transparent, and accountable services to applicants or the community. The community responded positively to the shift towards digitalization of this service innovation. Based on the research results, information is obtained about the innovation of the service and the factors that affect it. Factors influencing the implementation of such innovations can be divided into internal such as vision and strategy, human resources, organizational structure, and organizational culture; and external such as the availability of technology and government policies. The recommendations from this study aim to develop a more mature and sustainable program of public service innovation in the future.

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Section: Pendahuluanunclassified

Digitalisasi Inovasi Layanan Pertanahan: Pengecekan Sertipikat Online di Kantor Pertanahan Kabupaten Purbalingga

Prasetyo,

Saefudin

2023

j. pertanah.

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“…Is it because the website is difficult to access or people are not used to digital sites to obtain information about prices and trends of staple foods and so on. User satisfaction plays an important role in evaluating the quality of services provided through the website as a reference for determining the level of satisfaction required by users [7]- [9]. Evaluation of website service quality can be used as a material consideration to find out whether website quality has a significant relationship with user satisfaction for users, and whether the site provides high quality information to users, interesting interactions, and proper use by evaluating website effectiveness using effectiveness measurements from perspective of user satisfaction using the webqual 4.0 method [10]- [12].…”

Section: Issn: 2721-3056 Rmentioning

confidence: 99%

Website Evaluation of DISPERDAG Section of the Average Price of Standard Needs Using the WEBQUAL 4.0 Method

Saifulloh

Zulfa

2023

International Journal of Advances in Data and Information Syste

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DISPERDAG of Madiun City is one of the organizations that has utilized technology. The community can easily access and get price updates for basic necessities at Pasar Besar City of Madiun. The Internet helps support strong governance management, which benefits its effectiveness. Its functions include making it easier to get information, access public services, communicate with the public, and others. DISPERDAG aims to continue to provide quality services. The quality of services provided to the public must complement the implementation of website-based services so that the public continues to use SISKAPERBAPO services. To provide the best service to users, government institutions should prioritize service quality. Therefore, the success of the service quality of the SISKAPERBAPO website has not been known as long as the website is implemented. This is because there has never been an evaluation of website quality based on user satisfaction. It goes without saying that a website that is useful for assisting users in obtaining information must maintain quality in terms of information delivery and user interaction. Good service quality is offered from the user's point of view as well as the service provider's point of view.

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“…Hasil dari pengukuran ini dapat dilihat berdasarkan nilai dari nilai crobanch's alpha dan composite reliability. Dengan nilai minimal sebesar 0.7 keatas maka dapat dikatakan reliabel dan memenuhi persyaratan[17]. Nilai crobanch's alpha dan composite reliability ditunjukkan pada tabel 8.…”

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Analisis Kepuasan Pengguna Aplikasi DANA Menggunakan Metode TAM dan EUCS

Fitratul Aini,

Fitriani Muttakin,

Tengku Khairil Ahsyar

et al. 2023

JSC

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The DANA application is a payment system service that can be used via a smartphone, which can be in the form of fund transfers, electronic wallets, electronic money and other supporting services. User satisfaction with the application is very important, because it can be used as an assessment material for improving the service quality of the application. By combining two methods, namely the Technology Acceptance Model (TAM) which contains the variables Perceived Usefulness, Perceived Ease of Use and Attitude Toward Using and End User Computing Satisfaction (EUCS) which contains the variables Content, Accuracy, Format, Ease of Use and Timeliness to measure application user satisfaction DANA is the aim of this research. The technique that will be used to collect data is by distributing questionnaires to DANA application users. Through lameshow calculations, there were 100 respondents in this study. Based on the results of the analysis carried out, there are 6 hypotheses that are accepted, namely Perceived Usefulness, Content, Accuracy, Format, Ease of Use and Attitude Toward Using and 2 hypotheses are rejected, namely Perceived Ease of Use and Timeliness. The results obtained through SEM analysis are classified as good with an R-Square correlation value of 75.2% for user satisfaction variables.

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Analisis Pengaruh Kualitas Layanan Website Terhadap Pengguna Akhir Menggunakan Webqual 4.0

Cited by 3 publications

References 6 publications

Digitalisasi Inovasi Layanan Pertanahan: Pengecekan Sertipikat Online di Kantor Pertanahan Kabupaten Purbalingga

Digitalisasi Inovasi Layanan Pertanahan: Pengecekan Sertipikat Online di Kantor Pertanahan Kabupaten Purbalingga

Website Evaluation of DISPERDAG Section of the Average Price of Standard Needs Using the WEBQUAL 4.0 Method

Analisis Kepuasan Pengguna Aplikasi DANA Menggunakan Metode TAM dan EUCS

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