2023
DOI: 10.33658/jl.v19i2.351
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Analisis Tingkat Kepuasan dan Loyalitas Konsumen Kopi Tempur

Dewi Setyaningsih,
Mukson Mukson,
Siswanto Imam Santoso

Abstract: ENGLISHSatisfaction is the feeling of consumers after using a product, then represented consumer appraisal toward the successfulnnes of that product. Meanwhile, loyalty is the fulfillment of consumer expectations that triggers them to remain loyal to the product. The study aims to analyze consumer satisfaction and loyalty. The measurement of consumer satisfaction involved 27 atributes, whilst consumer loyalty analysis including 4 variables. This study involved 100 respondents that were chosen through accidenta… Show more

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