Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian di Instalasi Farmasi Rawat Jalan Puskesmas Pracimantoro I Wonogiri

Mahendro, Unggul Joko; Ningsih, Dwi; Handayani, Sri

doi:10.18860/jip.v7i2.17455

Cited by 2 publications

(1 citation statement)

References 5 publications

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“…According to previous research conducted by (Mahendro et al, 2023) regarding the level of patient satisfaction with pharmaceutical services at the Doi-Doi health center, Pujananting sub-district, Baru Regency, from the research results obtained by (Mahendro et al, 2023) that the level of patient satisfaction with pharmaceutical services at the community health center Doi-Doi, Pujananting subdistrict, Baru regency is included in the satisfied category with a percentage of respondents' answers of 69.93%.…”

Section: Research Conducted Bymentioning

confidence: 99%

Analysis of Community Service Satisfaction Levels in Health Service Facilities in Pharmacy Units at Pengadang Health Center Central Lombok Regency in 2023

Amnan,

Naelasari

2023

IJMMU

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The quality of service does not only involve physical recovery but also concerns satisfaction with the attitude, knowledge and skills of staff in providing services as well as the availability of adequate facilities and infrastructure at the Community Health Center (Hartawan et al., 2018). Standards of pharmaceutical services at community health centers, counseling and providing drug information (PIO) is one of the jobs of pharmacists at community health centers. Providing pharmaceutical services, pharmacists can identify and overcome drug-related problems, empower patients to implement positive behavioral management, increase patient satisfaction, and can optimize the quality of patient care. The level of patient satisfaction is the patient's feeling that arises from the performance of health services obtained after comparing it with what is felt. The level of patient satisfaction is viewed from five Servqual dimensions, namely the reliability dimension, which is the ability to provide services that satisfy patients. The responsiveness dimension is the ability to help patients and fulfill their requests. The assurance dimension is the ability to create trust and a sense of security. The empathy dimension is personal attention to consumers. The tangible dimension is physical facilities and equipment. (Kevin, 2016). The general objective of this research is to analyze the level of community service satisfaction at the pharmacy unit health service facility at the Pengadang Community Health Center, Central Lombok Regency. The method used in this research is a descriptive survey method which collects data using a questionnaire that has been tested on pharmacy visitors/patients incidentally or momentarily on patients who visit the pharmacy unit, and/or have visited and received health services from the pharmacy unit at the Community Health Center. Central Lombok Regency Roadblocks in 2023, through direct interviews by filling out a questionnaire. The population in this study is based on the number of outpatient and inpatient visitors to the Pengadang Community Health Center, Central Lombok Regency in 2023, based on initial observations at the Pengadang Community Health Center of 770 patients. The total sample (Slovin) was 88 respondents. The conclusion of this research is that the level of service satisfaction in the reliability dimension is 79.05% in the satisfied category, the level of service satisfaction in the responsiveness dimension is 75.65% in the satisfied category, the level of service satisfaction in the guarantee dimension is 84.1% in the very satisfied category, the level of service satisfaction Empathetically it was 85.77% in the very satisfied category, the level of service satisfaction in appearance was 64.42% in the satisfied category. Analysis of the Level of Community Service Satisfaction in the Pharmacy Unit Health Service Facilities at the Pengadang Community Health Center, Central Lombok Regency in 2023, with an average value of 77.79% in the satisfied category. Recommendations for good service are maintained and improved.

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Section: Research Conducted Bymentioning

confidence: 99%

Analysis of Community Service Satisfaction Levels in Health Service Facilities in Pharmacy Units at Pengadang Health Center Central Lombok Regency in 2023

Amnan,

Naelasari

2023

IJMMU

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Examination of the Disparities Between Patient Expectations and Perceptions about Drug Delivery Operations at the Outpatient Pharmacy in the Hospital

Ismeliaoctari,

Lana Sari,

Purba

2023

J.Health Sciences and Epidemiology

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Patient satisfaction with services can be determined by comparing patient perceptions and expectations. The Outpatient Pharmacy of Hospital X in Pangkalpinang City experienced problems in drug delivery because the information was not based on medical records and patient clinical data, resulting in biased information being conveyed. It conveyed information can cause differences between patient expectations and perceptions. It analyzed the differences between patient expectations and perceptions of drug delivery activities at the Outpatient Pharmacy of Hospital X Pangkalpinang City based on the 5 SERVQUAL dimensions: reliability, responsiveness, assurance, empathy, and tangibles. This research was a comparative analytic study using a cross-sectional approach. The research instrument was a questionnaire, and it was analyzed using Mann-Whitney. Respondents were patients/families of the Outpatient Pharmacy patients at Hospital X in Pangkalpinang City, totaling 130 people. The results showed significant differences between patient expectations and perceptions of drug delivery activities at the Outpatient Pharmacy at Hospital X Pangkalpinang City, with a P-value <0.05. The most enormous gap between expectations and perceptions was in the empathy dimension. Outpatient Pharmacy officers at Hospital X Pangkalpinang City can improve drug delivery services by focusing on the dimensions of assurance, tangibles, and responsiveness and addressing improvements to empathy and reliability.

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Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian di Instalasi Farmasi Rawat Jalan Puskesmas Pracimantoro I Wonogiri

Cited by 2 publications

References 5 publications

Analysis of Community Service Satisfaction Levels in Health Service Facilities in Pharmacy Units at Pengadang Health Center Central Lombok Regency in 2023

Analysis of Community Service Satisfaction Levels in Health Service Facilities in Pharmacy Units at Pengadang Health Center Central Lombok Regency in 2023

Examination of the Disparities Between Patient Expectations and Perceptions about Drug Delivery Operations at the Outpatient Pharmacy in the Hospital

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