Analysing challenges, barriers and CSF of egov adoption

Abstract

PurposeThe purpose of this paper is to systematically review and analyse the critical challenges and barriers of e‐government adoption. Such review aims to suggest the salient facts about the issues of successful implementation or adoption of the e‐government services under different circumstances to the researchers.Design/methodology/approachA total of 78 relevant research papers reviewing and analysing the challenges, barriers, and critical success factors were selected from a set of overall 448 articles on e‐government adoption research. These studies were comprehensively reviewed to examine some of the most significant supply and demand‐side challenges, barriers, and critical success factors explored by different studies in this context.FindingsThe findings indicated that technological barriers, lack of security and privacy, lack of trust, lack of resources, digital divide, poor management and infrastructure, lack of awareness, legal barriers, lack of IT infrastructure, and resilience were among some of the most commonly experienced challenges and barriers across the relevant studies. Moreover, it was also found that challenges and barriers associated with supply‐side (i.e. implementation) (C=53) were almost three times to the one applied to the demand‐side (i.e. adoption) (C=18). Furthermore, it was also found that citizen's satisfaction, information accuracy, security, and privacy were some of the critical factors for the success of e‐government initiatives.Research limitations/implicationsThis research only reviews the challenges, barriers and critical success factors and leaving apart many other research themes such as impact, digital divide, security, privacy, trust, and risk of e‐government adoption. Moreover, the theoretical and methodological paradigm of this research have not been explored.Originality/valueThis paper presents a comprehensive review of the challenges, barriers, and critical success factors of the e‐government adoption research both with regard to supply as well as demand side. Such review allows us to provide not only a brief account of the issues experienced in the e‐government research, but also prescribes the guidelines for the governments to consider certain facts before successfully implement their e‐government initiatives. Such a comprehensive review of e‐government adoption literature has not been performed earlier.

Revisiting the Technological and Non-Technological Challenges to Municipal E-Government in Spain

“…However, demand-related challenges seem to be viewed as less common by the current literature (Rana et al, 2013). Still, the main challenge to overcome in this regard is the digital divide, either because of personal disabilities (Lazar and Jaeger, 2011) (2008) go even further when they state that the lack of political willingness to adopt e-government initiatives is the primal cause for every other challenge encountered by the public sector in this quest.…”

“…ICT is also at the root of a number of challenges such as human capital, digital divide, privacy and security, etc. whereas there are other hindering aspects that have no relation to technology at all, such as organizational, legal and political issues (Rana et al, 2013). In fact, some authors consider technology a commodity (Carr, 2003), and argue that its role as pure source of challenges is decreasing in importance the minds of e-government practitioners despite its ubiquitousness and increasing sophistication (Helle and Ruckanova, 2011).…”

“…The ultimate goal of e-government is to improve the performance of public organizations. Nevertheless, there are a number of factors from different sources that are challenging public organizations in this journey towards efficiency and a better performance (Vassilakis et al, 2005;Rana et al, 2013).…”

Electronic Reverse Auctions: Spawning Procurement Innovation in the Context of Arab Culture

“…This case overcame all these obstacles, focusing on the innovative aspects of eRA adoption as a means of addressing national and organizational culture complexities, how one agency overcame multiple obstacles to generate impressive results, and the implications of that success for the overall progress of this technique in public sector procurement. This research contributes to the nascent literature assessing how to institutionalize a public e-procurement system in a developing country (Wahid and Sein, 2013), as well as to the body of research documenting the human factor in successful implementation of government eprocurement systems (Aman and Kasimin, 2011;Rana, et al, 2013), demonstrating how e-government has the potential to play an important role in developing country economic competitiveness (Omur, et al, 2009). The presented case also demonstrates the power of transparency and right-toaccess government information as transformative in an emerging economy (Bertot, et al, 2012).…”

Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective

“…[35]). Reported challenges and critical success factors of e-government adoption by Rana et al [34], are highlighting that technological barriers, lack of security and privacy, lack of trust, lack of resources, a digital divide, poor management and infrastructure, lack of awareness, legal barriers, lack of IT infrastructure, and resilience were among some of the most commonly experienced aspects. Corresponding factors for the success of egovernment initiatives were citizens' satisfaction, information accuracy, security, and privacy.…”