Analysing the factors influencing learners' knowledge sharing behaviour in the virtual learning community of a faculty training programme

Lu, Hong; Chu, Yanmei; Li, Tong; Wang, Qian

doi:10.1504/ijceell.2013.055393

Cited by 5 publications

(3 citation statements)

References 13 publications

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“…cognitive or emotional); (2) whether the response concerns a particular focus (for example expectations and consumption experience); and (3) if the satisfaction occurs at a given time (Giese and Cote, 2000). Many scholars have argued in favour of the students -as -customers perspective in higher education (Chadwick and Ward, 1987;Christenses andPhilbrick, 1993, Franklin andShemwell, 1995;Bejou, 2005;Ahmed et al 2010;Watjatkarul, 2010;Lu H, et al 2013 ) and thus, uses the disconfirmation theory to measure antecedents of satisfaction -that is satisfaction as a function of the size and direction of the disconfirmation experience, where disconfirmation is a function of the gap between customers' expectations and perceptions (Churchill and Suprenant, 1982;Tse and Wilton, 1988;Henning-Thurau, 2001;Brady andRobertson, 2001Powers andValentine, 2008). Cronin and Taylor (1992) noted that service quality has been a major factor of ensuring satisfaction with products and services offered by organisations.…”

Section: Service Quality and Customer Satisfaction In Higher Educationmentioning

confidence: 99%

Service quality in higher education: Study of Turkish students in Malaysian universities

et al. 2014

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The Article attempts to analyze service quality in higher education institutions of Malaysia. Study used Gap Model presented by Parasuraman et al. (1985Parasuraman et al. ( , 1988 to identify difference between expected quality and perceived quality in higher education institutions of Malaysia. Study focused to identify gaps of Turkish students in Malaysian universities Five basic dimensions of service quality measured through SERVQUAL (Instrument for service quality measurement). These dimensions are tangibles, reliability, responsiveness, assurance, and empathy. A stratified sample of 41 Turkish students has been selected from top five public universities in Malaysia. Results showed negative service quality gap in higher education institutions of Malaysia from Turkish students' perception which indicated perceived service quality is below than expectations of Turkish students in Malaysian universities. ARTICLE INFORMATION

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Section: Service Quality and Customer Satisfaction In Higher Educationmentioning

confidence: 99%

Service quality in higher education: Study of Turkish students in Malaysian universities

et al. 2014

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“…For an effective virtual training, it is essential that the trainer, prepares relentlessly, engages an unseen audience effectively, multi-tasks efficiently, makes the most of their voice proficiently and also is prepared to handle unexpected challenges (Huggett, 2014). Lu et al (2013) have discussed on identifying the determinants that influence learners' knowledge sharing behaviour in a virtual learning community which is pivotal to establish Connection during the training.…”

Section: Difficulties Faced By Clients (It Companies)mentioning

confidence: 99%

Using virtual training for technical training needs - resolving the consultants (vs.) IT companies' tug of war

Poorani

Thiyagarajan

2017

IJTTC

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Owing to globalisation and changing technology trends has become essential for IT companies to keep pace with the drastically itinerant current scenario by constantly enhancing their employees' skills by means of knowledge sharing through training. Initially, companies relied on consultants to fulfil these training needs. However, recently there is a declining trend in outsourcing the needs, especially in India due to the cost involved. Hence, a cost effective option without compromising on quality is required. Virtual training can be seen as the solution to this problem. But, there seems to be some hitches for the consultants in getting the technical training virtually imparted to the employees due to various reasons. This paper thus analyses and bridges the gap that exists between the expectation of an IT company and the actual service delivery of consultants and offers suggestions to them, to help meet their clients' needs in a better way.

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“…Not only students' learning styles are interesting from the teaching point of view. Students' personality characteristics also play an important role (Lu et al, 2013), especially when study groups are formed -e.g., an introvert student does not often prefer discussion. There are several studies which compare students' learning styles to the Big Five personality characteristics, while some recommendations for students learning process have been deduced (e.g., extrovert students prefer an auditory input) (Komarraju et al, 2011).…”

Section: Enhancing Existing E-learning Systems By Single and Group Rementioning

confidence: 99%

Enhancing existing e-learning systems by single and group recommendations

Kompan

Bieliková

2017

IJCEELL

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The personalised recommendations are used routinely in today's e-learning systems especially in computer science and engineering domains. Students' personal characteristics that influence learning styles and collaboration, well accepted in education domain are generally omitted in the domain of recommendation. We propose a methodology for enhancing existing e-learning systems with personalised recommendations for learning groups (including groups formations based on the learning styles). For the evaluation we investigate computer science and engineering students' learning styles and distribution of personality characteristics in order to better understand their behaviour and needs in such a system. As an example usage of the proposed methodology we present an extension of existing e-learning system in the domain of programming by considering learning styles and group collaboration. As the result of proposed methodology, students reached statistically significant improvement of their knowledge level when learning in groups using proposed recommendation approach and groups formation (considering students' learning styles).

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Analysing the factors influencing learners' knowledge sharing behaviour in the virtual learning community of a faculty training programme

Cited by 5 publications

References 13 publications

Service quality in higher education: Study of Turkish students in Malaysian universities

Service quality in higher education: Study of Turkish students in Malaysian universities

Using virtual training for technical training needs - resolving the consultants (vs.) IT companies' tug of war

Enhancing existing e-learning systems by single and group recommendations

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