“…Tandon, 2020;Waker, de Alencar Nääs, Duarte, & Papalardo, 2018).Trust refers to users' expectation that logistics service provider behaves ethically, dependably and fulfill their expected commitments (Iassinovskaia, Limbourg, & Riane, 2017;Menidjel, Benhabib, Bilgihan, Madanoglu, & Management, 2019;Vuong & Khanh Giao, 2020). Commitment refers to a desire to maintain valuable relationship and the belief that it is important enough to make the utmost effort to maintain a lasting relationship with the exchange partner (Agag, 2019;Ertz, Durif, Lecompte, & Boivin, 2018;Ethirajan et al, 2021;Y. Li, Guo, & Zhang, 2018).…”