Analysing travel mode and airline choice using latent class modelling: A case study in Western Australia

Zhou, Huan‐Xiang; Norman, Richard; Xia, Jianhong; Hughes, Brett; Kelobonye, Keone; Nikolova, Gabi; Falkmer, Torbjörn

doi:10.1016/j.tra.2020.04.020

Cited by 25 publications

(11 citation statements)

References 48 publications

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“…The chi-squared tests of independence do show that price is more likely to be a reason, important factor, and a reason for important factors for those who are travelling for leisure or visit friends and family. This is consistent with past literature highlighting that these are the most pricesensitive traveller types (Garrow et al, 2007;Morlotti et al, 2017;Zhou et al, 2020).…”

Section: Demographic Differencessupporting

confidence: 93%

Travel mode choice for domestic intercity travel: A case study in Suzhou, China

Deng

Henderson

2022

Asean J. Hosp. Tour.

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This study examines how residents in Suzhou, China choose between different travel modes for domestic intercity travel. Suzhou provides an interesting case study because of its developed high-speed rail (HSR) network and proximity to three major airports. Semi-structured qualitative interviews were administered to 158 participants to obtain information about their most recent intercity trip and important factors for choosing travel modes. The interviews were thematically analysed, and participants were coded as being in or out of themes to allow for chi-squared tests of independence (to examine associations between themes and demographic variables) and binary logistic regressions (to predict travel mode choice based upon themes). The findings show that accessibility, convenience, and price increase the likelihood of a participant having chosen HSR. However, the more important contribution is methodological, highlighting the importance of studying actual behaviours (rather than attitudes and preferences) and avoiding the issues of self-generated validity and construct creation.

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Section: Demographic Differencessupporting

confidence: 93%

Travel mode choice for domestic intercity travel: A case study in Suzhou, China

Deng

Henderson

2022

Asean J. Hosp. Tour.

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“…(2017) argue that high-income earners have high time value because they earn more money per hour, resulting in purchase behaviors, such as choice of high-quality service products, that helps minimize time waste. Similarly, leisure passengers are more sensitive to fare levels than business passengers because of the relative importance of travel purposes (Zhou et al. , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Travelers with checked-in bags, for example, experience greater exposure and may take more precautions to ensure quality service is delivered. Business purpose travelers are more sensitive to air service quality to protect their business interests that may be lost if the trip is not completed as scheduled, when compared to leisure travelers (Zhou et al. , 2020).…”

Section: Hypothesesmentioning

confidence: 99%

The impact of predicted quality and customer cost on quality assurance behavior

Cho

Min

Dresner

2022

IJOPM

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PurposeBased on cost of quality (CoQ) research, this study aims to highlight the importance of incorporating the costs to customers in contributing to service quality when examining how customers respond to possible service failures [quality assurance behavior (QAB)]. Consequently, this study also aims to show how the CoQ framework can be a useful tool to the service industry in determining enhancements in quality and related expenditures.Design/methodology/approachUsing the airline industry as a case example, this study empirically tests the impact of predicted service quality and its associated costs on an individual’s QAB (wait time spent at the departing airport) through revealed preferences. The study uses survey data from more than 4,000 passengers matched with travel-specific quality information archived by the US Department of Transportation (DOT).FindingsThis study finds that customers are willing to increase their level of QAB when informed of an increased probability of service failure. This study also finds that the level of QAB varies depending on anticipated customer costs of avoiding or responding to service failures.Practical implicationsFindings of this study emphasize the need for shared responsibility between service providers and their customers in making decisions on the provision of service quality, as helping customers adjust the appropriate level of QAB may result in greater efficiency and higher quality of service.Originality/valueThis study conceptualizes and empirically tests causal relationships between expected quality and customer efforts (QAB), thus contributing to operations literature examining CoQ in a service setting. This study argues that it is critical to consider shared responsibilities between co-producers (service providers and customers) in service operations studies.

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“…If the amount of data is large, it can effectively prevent the accuracy of the model from being too high. Generally, a smaller AIC or BIC demonstrates a better statistical performance (Kim et al, 2017 ; Zhou et al, 2020 ).…”

Section: Modelling Workmentioning

confidence: 99%

Addressing challenges of an ageing population by rationally forecasting travel behaviours of the elderly: a case study in China

Feng

Tao

Zhang

et al. 2022

Environ Dev Sustain

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This research aims to investigate the difference of the travel behaviours of the elderly in different urban areas. On the basis of the results of cluster analysis, the nested logit (NL) model is adopted to investigate the travel decision of the elderly in central urban areas and non-central urban areas. Moreover, it is used to forecast the change of their travel behaviours by implementing the policies of age-friendly society. The results show that the elderly in central urban areas are inclined to decide travel modes in advanced of determining trip chains, while the trip chains are first determined in non-central urban areas. For the central urban areas, the policies mainly affect the choice of travel modes of the elderly, rather than the choice of trip chains. However, for the non-central urban area, the policies simultaneously influence the choice of travel mode and trip chains of the elderly. Based on the results of the forecast, some measures are proposed in this study to meet different travel requirements of the elderly in central urban areas and non-central urban areas.

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Analysing travel mode and airline choice using latent class modelling: A case study in Western Australia

Cited by 25 publications

References 48 publications

Travel mode choice for domestic intercity travel: A case study in Suzhou, China

Travel mode choice for domestic intercity travel: A case study in Suzhou, China

The impact of predicted quality and customer cost on quality assurance behavior

Addressing challenges of an ageing population by rationally forecasting travel behaviours of the elderly: a case study in China

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