Analysis and Trends of the Changes in the Graphic Interpretation of the Quality Costs Models

Abstract

This paper presents four approaches to the graphic interpretation of the quality costs structure definition models: classical, modern, modified, and visionary approach. These give rise to theoretical graphic quality costs models and illustrate the relationship between the quality costs categories, as well as the relationship between the quality costs categories and the total quality costs and the quality level. The paper comparatively analyzes the underlying assumptions, existing knowledge, and principles characteristic of each approach. This contributes to the shaping of the quality costs categories curves and the overall quality cost curve in the theoretical models. The conducted analysis in the paper will enable forecasting the trend of development of theoretical graphic models and identification of potential stakeholders that contribute to changes in the structure and the behavior of the quality costs categories, and thus the behavior of the overall quality costs.

Integration of Juran's Trilogy, Deming's Quality Cycle and Dmaic Methodology in the Development of Management With Quality Cost Methodology

“…The new trends of the 21 st century necessitate a shift towards a visionary approach to the understanding of quality costs and the management with quality costs, which should integrate the technical and technological aspects, the environmental aspect, and the innovation aspect into the existing knowledge of quality costs (Jaju, Mohanty, and Lakhe (2009). Table 1 presents the characteristics of the classical, the modern and the visionary approach to quality costs (Tomov and Velkoska 2021;. This requires a quality costs model based on the integration of the already proven approaches and models, as well as the complementarity (cumulation) of their benefits, in order to develop a robust quality costs model (Czajkowski 2017).…”

The Concept of Gender and Related Theoretical Framework

“…The number of disruptive factors in the socio-economic life are becoming more dynamic, more complex, continuous, some of them unpredictable, which requires increased commitment and agility of the universities. Universities are expected to be strong, transparent, effective and self-responsible, autonomous, to nurture their traditional and advanced values, while the learning and acquiring knowledge, teaching, research, development of innovative practices and culture of quality to be put in favor of the social and global need (Velkoska and Tomov 2021). Since the universities always operate in conditions and environment of proactive thinking and innovating solutions, they their missions, ethical principles, core values, education, research-development, quality policy, satisfaction policy, and resources policy, as well as university's relationship with society they should put them in function of contemporary expectations for knowledge-based and value-based society for superior sustainable-driven performance.…”