Analysis of Assesment of Service Quality and Potential Customer Satisfaction Improvement(PCSI) Index for Camping Site Based on Kano Model

Yoo, Dong-Kyun; 명지대학교, 주임교수; Soobong, Jung; Ko, Young-Hwa

doi:10.46669/kss.2021.19.1.007

The Korea Journal of Sport

2021

DOI: 10.46669/kss.2021.19.1.007

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Analysis of Assesment of Service Quality and Potential Customer Satisfaction Improvement(PCSI) Index for Camping Site Based on Kano Model

Dong-Kyun Yoo¹,

주임교수 명지대학교²,

Jung Soobong³

et al.

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Analysis of Assesment of Service Quality and Potential Customer Satisfaction Improvement(PCSI) Index for Camping Site Based on Kano Model

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