Analysis of crisis communication by the Prime Minister of Australia during the COVID-19 pandemic

Bernard, Natalie Reyes; Basit, Abdul; Sofija, Ernesta; Phung, Hai; Lee, Jessica; Rutherford, Shannon; Sebar, Bernadette; Harris, Neil; Phung, Dung; Wiseman, Nicola

doi:10.1016/j.ijdrr.2021.102375

Cited by 40 publications

(38 citation statements)

References 47 publications

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“…Lachlan et al (2016) use the CERC model to analyse risk communication through SM in order to deep investigate the communication strategies. Powell (2021) and Reyes Bernard et al (2021) highlighted the public governments' difficulties in effective communication during a sudden crisis, as Covid-19 disease. In particular, they pointed out that there is a need to deep investigate the CERC application for pandemic events in order to suggest a possible evolution of it by analysing communication in different countries and according to their specific timeline evolution of the Covid-19.…”

Section: The Cerc Modelmentioning

confidence: 99%

“…Previous researchers analysed health risk communication through SM investigating the principal strengths and weakness of the tool (Heldman et al, 2013), focusing on interviews and surveys (Lee et al, 2019;Lovari and Bowen, 2020), or investigating the pandemic communication according to the CERC framework (Lu, 2020;Powell, 2021;Reyes Bernard et al, 2021). According to previous studies, the use of SM in managing health emergencies requires rethinking the informational perspective in order to change the communication process, from mainly top-down to an open engagement challenge aimed at building a consensus model based on a rational approach.…”

Section: Social Media and Health Risk Communicationmentioning

confidence: 99%

“…(2016) use the CERC model to analyse risk communication through SM in order to deep investigate the communication strategies. Powell (2021) and Reyes Bernard et al. (2021) highlighted the public governments' difficulties in effective communication during a sudden crisis, as Covid-19 disease.…”

Section: Literature Reviewmentioning

confidence: 99%

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Social media government communication and stakeholder engagement in the era of Covid-19: evidence from Italy

Fissi

Gori

Romolini

2022

IJPSM

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PurposeCovid-19 is a worldwide pandemic disease that changed the government communication to citizens about the health emergency. This study aims to provide in-depth research about regional Italian government communication through social media (SM) and its effects on citizens' engagement.Design/methodology/approachThe study uses a case analysis, focusing on the Italian context. In detail, the authors analyse the more involved Italian regions in Covid-19 pandemic (Lombardy, Veneto, Piedmont, Emilia Romagna and Tuscany) applying the Crisis and Emergency Risk Communication (CERC) model.FindingsThe results reveal that SM is a powerful tool for communication during a health emergency and for facilitating the engagement with stakeholders. However, results also highlight a different perception about the timing of the Covid-19 crisis.Practical implicationsFindings suggest a gap between the answer of the public government compared to the citizens' needs that are clear since the first earlier stage of the pandemic event. The engagement level is very high since the first phase of the pandemic event; however, to be adequately developed, it requires specific and timing information that are not always in line with the citizens’ communication needs.Originality/valueThis is the first research that aims to study the citizens' engagement in the Italian regions during the Covid-19 pandemic.

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Section: The Cerc Modelmentioning

confidence: 99%

Section: Social Media and Health Risk Communicationmentioning

confidence: 99%

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Social media government communication and stakeholder engagement in the era of Covid-19: evidence from Italy

Fissi

Gori

Romolini

2022

IJPSM

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“…A comprehensive plan should be designed before a pandemic and constantly updated during a pandemic to ensure effective generation, development and dissemination of risk communication messages (Chisty et al , 2021). In addition, risk communication should be transparent, accurate, trustworthy and timely (Bernard et al , 2021).…”

Section: Policy Implicationsmentioning

confidence: 99%

“…Some policy implications could be drawn from our research: A comprehensive plan should be designed before a pandemic and constantly updated during a pandemic to ensure effective generation, development and dissemination of risk communication messages (Chisty et al , 2021). In addition, risk communication should be transparent, accurate, trustworthy and timely (Bernard et al , 2021). Each population group has their own preferred channels to obtain information (Briand, 2020; Kwok et al , 2021); for instance, young and middle-aged adults may prefer social media, while the elderly may prefer TV or radio.…”

Section: Policy Implicationsmentioning

confidence: 99%

The role of government risk communication in public health emergencies: evidence from the COVID-19 pandemic

Thanh

Tùng

2022

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Purpose During the COVID-19 pandemic, government risk communication to the public was among the critical works, as the governments had to fight two enemies at once: the pandemic itself and the infodemic surrounding the COVID-19. Government risk communication could provide the public with prompt and accurate information as well as eliminate fake news, rumors and misinformation, thereby raising the public’s knowledge and risk perception and, thus, shaping their compliance with the government’s advices and directives. The purpose of this paper is to examine the effects of government risk communication through mass media on the public’s knowledge, risk perception and compliance with safety measures during the COVID-19 pandemic. Design/methodology/approach The ordinary least square and probit regression models were used for analyzing data collected from citizens living in Vietnam during the COVID-19 social distancing. Findings The results of this paper show that government risk communication enhances the public’s knowledge of the COVID-19 and raises their risk perception of the virus. In addition, government risk communication is found to shape the public’s compliance with most safety measures. Practical implications This paper offers practical implications for containing a pandemic (especially in the context that vaccines are unavailable or insufficient) by emphasizing the role of government risk communication. Originality/value This paper is among the first attempts that examine the role of government risk communication through mass media in enhancing the public’s knowledge, their risk perception and their compliance with safety measures during a pandemic.

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Pandemic publishing: A bibliometric review of COVID‐19 research in the crisis and disaster literature

Kuipers

Wilt

Wolbers

2022

Risk Hazard & Crisis Pub Pol

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Iconic events have traditionally instigated progression in the fields of crisis and disaster science. In the wake of the COVID-19 pandemic, the pressing question is how this global health emergency impacted the research agendas of our field. We reviewed contributions in ten important crisis and disaster journals in the two and a half years following the COVID-19 outbreak from 1 January 2020 to 30 June 2022. Specifically, we conducted a bibliometric review using thematic mapping analysis to distill the major themes covered by the emerging COVID-19 literature within crisis and disaster science (N = 239 articles). Our results indicate that several well-known topics are applied to the COVID-19 pandemic, such as risk, crisis communication, governance, resilience and vulnerability. The pandemic also gave rise to new topics, such as citizen behavior, state power, and the business and mental health impact of crisis measures. Several studies are already looking ahead by identifying lessons for preparedness and mitigation of future pandemics. By taking stock of the surge of COVID-19 studies while this academic literature is still taking shape, this review sets the stage for future contributions to the crisis and disaster literatures. It provides valuable lessons for what topics are studied and what themes need more attention. The COVID-19 pandemic is destined to become an iconic event for our literature that not only strengthens and deepens existing debates, but

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Analysis of crisis communication by the Prime Minister of Australia during the COVID-19 pandemic

Cited by 40 publications

References 47 publications

Social media government communication and stakeholder engagement in the era of Covid-19: evidence from Italy

Social media government communication and stakeholder engagement in the era of Covid-19: evidence from Italy

The role of government risk communication in public health emergencies: evidence from the COVID-19 pandemic

Pandemic publishing: A bibliometric review of COVID‐19 research in the crisis and disaster literature

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